Evolution
Gaming
LiveSupportSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Live Support Specialist at Evolution. Monitor multiple chats. Handle end users’ queries in live chat”
Industry & Context.
Technical investigation
Work in shifts (including night)
What They're Looking For.
Must Have
Secondary education, Full professional proficiency in English, Basic user of standard software applications, Ability to accurately fulfil direct management orders, Ability to work in a team, Ability to work in shifts (including night)
Nice to Have
Customer-oriented, Good communication skills
What You'll Do.
Monitor multiple chats
Handle end users’ queries in live chat
Ensure prompt responses
Coordinate with Service Managers
Inform end-users about any service disruptions
Resolve end-users’ disputes in live chat
Escalate issues to Service Manager
Log complaints for technical verification
Sustain discipline in the live chat environment
Verify quality of operators’ Live casino service
Perform initial technical investigation
Provide resolutions to operators
Full Job Description
Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO). Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. Evolution Georgia is pleased to announce a vacancy for Live Support Specialist position. * To monitor multiple Chat dashboards; * To handle end users’ queries in live chat and ensure a prompt response; * To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity; * To resolve any end-users’ disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required; * To sustain discipline in the live chat; * To verify and ensure the quality of operators’ Live casino service from the end user’s perspective; * To perform initial technical investigation basing on the information in Evolution Gaming Back office and systems trained; * To provide resolutions of the investigated cases to the operators if asked by the manager. ## Qualifications * Secondary education; * Full professional proficiency in English; *
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