Amazon UK Services Ltd.
Entertainment
LiveOpsSupportEngineer,PrimeVideoPlaybackLiveOperations
“Live Ops Support Engineer, Prime Video Playback Live Operations at Amazon UK Services Ltd.. Skills: Live operations, Video streaming, Technical support. Work on high-severity issues. Prioritize mitigation”
What You'll Achieve.
Improve efficiency through automation; Maintain service level agreements; Drive down recurring incidents
Industry & Context.
Troubleshooting; Debugging; Root cause analysis
Working evenings, Working weekends, On-call support
What They're Looking For.
Must Have
Knowledge of general AI tools, Experience in software development, Experience in technical support, Experience troubleshooting technical systems, Experience debugging technical systems, Experience in agile/scrum workflow, Experience troubleshooting and documenting findings, Experience working at TV Network, Experience working at broadcaster, Experience working at online streaming platform, Experience in digital video delivery, Experience in streaming media technologies
Nice to Have
Experience scripting in modern languages, Knowledge of distributed applications, Knowledge of enterprise applications, Experience dealing with customers, Experience operating efficiently under pressure, Ability to present complex technical information, Experience with video quality metric tools, Experience working in live sports
What You'll Do.
Work on high-severity issues
Prioritize mitigation
Investigate root-cause fixes
Deliver reports to leadership
Provide on-call support
Act as point of escalation
Aid in development of operational tools
Aid in development of AI tools
Improve efficiency through automation
Customer notification
Workflow coordination
Maintain service level agreements
Create knowledge-base articles
Maintain operational documentation
Maintain training documentation
Assist in training new staff
Interact with Prime Video partners
Root cause customer impacting incidents
Work with developers on roadmaps
Set priorities for backlog requests
Identify recurring incidents
Drive down recurring incidents
Represent team in collaboration
Scripting for automation
Develop automation for efficiency
How You'll Work.
Team & Collaboration
Work with peers; Work with other teams; Collaborate with partners; Collaborate with developers; Collaborate with adjacent teams; Collaborate with infrastructure engineering; Collaborate with signal engineering; Collaborate with solution architects
Communication Scope
Present technical information; Executive presentations
Process & Methodology
Agile, Scrum, Roadmap planning
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