Amazon Dev Center India
Media
LiveOpsSupportEngineer,PrimeVideoPlaybackLiveOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Live Ops Support Engineer, Prime Video Playback Live Operations at Amazon Dev Center India. Skills: Live event delivery, Service support. Deliver live sports events. Deliver live music events”
What You'll Achieve.
Deliver high standard events globally; Prevent customer disruption
Industry & Context.
Trouble shooting; Problem solving; Identify root cause
What They're Looking For.
Must Have
3+ years technical support experience, Troubleshoot and debug technical systems, Troubleshoot and identify root cause, Development or technical support experience, Operational excellence experience, Continuous improvement experience, Process improvement experience
Nice to Have
Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience with device technologies, Familiarity with flashing firmware, Basic device debugging, Familiarity with reading device logs, Experience in livestream
What You'll Do.
Deliver live sports events
Deliver live music events
Perform pre-event checks
Own support activities
Improve service support
Drive issues to resolution
Develop operational tools
Test operational tools
Improve efficiency through automation
Create support documentation
Improve support documentation
Monitor linear stations
How You'll Work.
Team & Collaboration
Work with internal partners; Work with external partners; Work with development teams; Work with global team
Communication Scope
Communicate data points
Full Job Description
Come build the future of entertainment with us. Are you interested in shaping the future of live events and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Key job responsibilities Key job responsibilities - Deliver live sports and music events to a high standard globally - Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues. - Own support activities for services and regularly work with development teams to establish and improve service support. - Operate with limited guidance from management and drive issues to resolution. - Aid in the development and testing of operational tools that improve efficiency through automation - Contribute to the creation and improvement of support documentation. - Assist in the training and development of new staff - Create and interpret metrics that measure support success and service performance. - You have a strong aptitude for trouble shooting and problem solving. A day in the life A typical day in the Amazon Video Operations Center (AVOC) begins with prepping monitoring for linear stations available on Primve video or testing incoming feeds for live
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