Amazon Dev Center India
Entertainment
LiveOpsSupportEngineer,PrimeVideoPlaybackLiveOperations
“Live Ops Support Engineer, Prime Video Playback Live Operations at Amazon Dev Center India. Skills: Live event delivery, OTT issue triage, Service support. Deliver live sports events. Deliver live music events”
What You'll Achieve.
Deliver high standard events globally; Prevent disruption to customers; Restore customer experience quickly
Industry & Context.
Trouble shooting; Problem solving; Root cause analysis
What They're Looking For.
Must Have
Troubleshooting and debugging technical systems, Development or technical support experience, 3+ years of technical support experience, Troubleshooting and identifying root cause, Supporting microservices architecture
Nice to Have
Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience with device technologies, Familiarity with flashing firmware, Basic device debugging, Familiarity with reading device logs, Live streaming environment experience, Live production environment experience, Video encoding exposure, Signal acquisition exposure, Live sports experience
What You'll Do.
Deliver live sports events
Deliver live music events
Perform pre-event checks
Own support activities
Work with development teams
Improve service support
Operate with limited guidance
Drive issues to resolution
Aid in development of tools
Aid in testing of tools
Improve efficiency through automation
Contribute to documentation creation
Improve support documentation
Assist in training staff
Assist in development of staff
Prep monitoring for stations
Prevent customer disruption
Communicate data points to stakeholders
Identify opportunities to improve efficiency
Identify opportunities to improve performance
How You'll Work.
Team & Collaboration
Work with internal partners; Work with external partners; Work with development teams; Work with global team
Communication Scope
Communicate data points
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