Amazon.com Services LLC
Technology
LiveOpsSupportEngineer,PrimeVideo,LivePlaybackOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Live Ops Support Engineer, Prime Video, Live Playback Operations at Amazon.com Services LLC. Skills: Live playback operations, Video streaming, Technical support. Work on high-severity issues. Prioritize mitigation”
What You'll Achieve.
Improve efficiency through automation; Maintain service level agreements; Iterative improvement; Reduce manual tasks
Industry & Context.
Troubleshooting; Debugging; Root cause analysis
Work evenings, Work weekends, On-call rotation
What They're Looking For.
Must Have
1+ years software development, 1+ years technical support, Experience scripting, Experience troubleshooting, Experience debugging technical systems, Experience with live streaming, Knowledge of video encoding, Knowledge of video delivery, Knowledge of acquisition, Knowledge of codecs, Knowledge of adaptive bit rate video playback, Knowledge of common streaming protocols, Knowledge of software support
Nice to Have
Experience in agile/scrum, Experience with software development lifecycle, Experience dealing with customers, Operating efficiently under pressure, Knowledge of distributed applications, Knowledge of enterprise applications, Experience with live broadcast production, Experience with transmission, Experience working in a NOC, Experience working in a MCR
What You'll Do.
Work on high-severity issues
Prioritize mitigation
Investigate root-cause fixes
Deliver reports to leadership
Develop operational tools
Test operational tools
Develop AI-powered workflows
Customer notification
Workflow coordination
Maintain service level agreements
Create knowledge-base articles
Maintain team documentation
Maintain training documentation
Assist in training staff
Interact with partners
Address issues quickly
Track issues for improvement
Set priorities for backlog
Identify recurring incidents
Drive down recurring incidents
Represent team in collaborations
Collaborate with adjacent teams
How You'll Work.
Team & Collaboration
Work with peers; Work with other teams; Collaborate with partners; Collaborate with developers; Collaborate with adjacent teams; Cross-functional collaboration
Communication Scope
Deliver reports
Process & Methodology
Agile, Scrum, Roadmap planning
Full Job Description
The Live Playback Operations team are seeking a Support Engineer to own the operation and end-to-end monitoring of live events on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is received, routed through our encoding/packaging infrastructure, and successfully delivered to customer devices; on-site from our fully-equipped, industry leading operations centers. Prime Video is the first-stop entertainment destination offering customers a vast collection of premium programing in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video Live Operations Support Engineer, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented engineers, you can decide where a career Prime Video takes you! Key job responsibilities - Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cau
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