Scopely
LiveOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Live Operations Manager at Scopely. Skills: Live Operations, player engagement, retention, event execution. Execute on the Live Operations strategy and events for an RPG product. Deliver on a complete Live Ops content calendar”
What You'll Achieve.
optimize franchise retention and player engagement metrics; player engagement; retention; session frequency; long-term player satisfaction; engagement-driving features; healthy game economy; achieve Scopely goals; engaging new content and events are delivered to the highest quality; improve retention and participation KPIs; DAU, retention, session length, event participation, social engagement, and event completion rates against business targets; support player excitement, collection goals, and long-term content cadence; up to date with industry trends, market benchmarks, and emerging best practices; delivering results in player engagement on market leading products; maximize feature KPIs; improve KPIs through Live Ops strategies
Industry & Context.
analytical skills
occasional weekend / after-hours coverage as required
What They're Looking For.
Must Have
Proven track record of delivering results in player engagement on market leading products, preferably RPG or collection RPG titles, Experience with A testing initiatives to maximize feature KPIs, Excellent interpersonal skills, Outstanding written/oral, organizational, analytical skills, and attention to detail, understanding of player motivations, retention systems, reward psychology, and event-driven engagement loops, with a passion for creating fun, compelling and addictive user experiences, Self sufficient, resourceful, and keen on operational efficiency with limited resources, Goals driven and has an understanding of mobile KPI metrics, preferably on collection RPGs, and how to improve KPIs through Live Ops strategies, communication skills to be able to coordinate effectively with partner teams such as Product, Design, Analytics, Community, Customer Experience, Marketing, Art, and QA teams
Nice to Have
excel / spreadsheet familiarity with analytics and Live Ops tooling via schema tables is a plus, BAS degree preferred
What You'll Do.
Execute on the Live Operations strategy and events for an RPG product
Deliver on a complete Live Ops content calendar
Actively provide suggestions for tools requirements and improvements
Collaborate cross-functionally with Game Design
and Engineering teams
Perform extensive game performance reviews
Monitor and optimize key business metrics
Analyze player sentiment
and event performance
Perform competitor analysis
How You'll Work.
Team & Collaboration
work closely with embedded Data Analysts, PMs, Game Designers, Economy Designers, and Live Ops Artists; Collaborate cross-functionally with Game Design, Product, Analytics, Community, Customer Relations, QA, Art, and Engineering teams; Work closely with the Analytics team; communication skills to be able to coordinate effectively with partner teams such as Product, Design, Analytics, Community, Customer Experience, Marketing, Art, and QA teams
Communication Scope
excellent communication skills; Outstanding written/oral, organizational, analytical skills; communication skills to be able to coordinate effectively
Full Job Description
Scopely is looking for a Live Ops Manager to help launch and manage a soon-to-be announced AAA game. The candidate will help champion the game’s Live Ops execution to deliver best-in-class consumer experiences that are addictive, appealing and inherently social. In this role, the Live Ops Manager will work closely with embedded Data Analysts, PMs, Game Designers, Economy Designers, and Live Ops Artists to create outstanding game experiences that optimize franchise retention and player engagement metrics. The ideal candidate embraces a team-first mentality, is flexible, highly motivated, and approachable, with excellent communication skills acquired through experience in the gaming industry. You are a self-motivated team player who is passionate about delivering flawless and exciting content in game and is prepared to roll up your sleeves and work with team members around the world. Responsibilities / Role: Execute on the Live Operations strategy and events for an RPG product, with a focus on player engagement, retention, session frequency, and long-term player satisfaction Deliver on a complete Live Ops content calendar, including events, seasonal content, community activations, and engagement-driving features for a new game title Actively provide suggestions for tools requirements and improvements resulting in Live Ops efficiencies and effectiveness Work closely with Economy Designers, to determine and tune content, rewards, event incentives, and player motivations while maintaining a healthy game economy Collaborate cross-functionally with Game Design, Product, Analytics, Community, Customer Relations, QA, Art, and Engineering teams to achieve Scopely goals (e.g., economy tuning, live ops design, maintenance) and ensure engaging new content and events are delivered to the highest quality Work closely with the Analytics team to perform extensive game performance reviews, A/B tests, cohort trends, engagement funnels, and identify areas of opportunity to improve rete
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