LiveOperationsCoordinator

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Live Operations Coordinator, you will manage key aspects of our day-to-day transit operations (Paratransit, On-demand transit) in Truckee, CA. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is a fully in-person position with the expectation that you will be onsite 5 days per week** Shifts available (subject to change): Monday - Friday, 8am - 5pm PT What You'll Do: Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues Prioritize operational issues and provide creative solutions for overseeing a live operation Serve as the real-time point of contact and full owner of “live ops” issues This includes managing various stakeholders across diverse teams (Dispatch, Rider support, Local Operations team) Build strong cross-functional relationships across various Via teams and offices and external partners Deliver exceptional rider and driver support, representing Via values and building trust in every interaction Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email. Effectively triage and prioritize live operational issues, then take action based on the information received Leverage knowledge of Via products and services to make ad hoc decisions with little guidance Who You Are: Thrive in fast-paced environments: You make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively Tech savvy: You learn new software quickly, and can juggle working with m