Roku

LiveOperationsAssociate

£45–65k ~AI est. Cambridge, United Kingdom
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Live Operations Associate at Roku. Skills: Live operations, Platform reliability, FAST channel ecosystem, VOD channel ecosystem. Lead FAST channel onboarding. Coordinate FAST channel onboarding”

What You'll Achieve.

Meet launch milestones; Meet quality standards; Resolve issues efficiently; Ensure localized requirements met; Improve operational workflows; Accelerate content review; Support faster decision making; Support smarter decision making; Improve team efficiency; Improve team consistency

Industry & Context.

Problems you'll solve

Issue resolution; Incident response; Troubleshooting; Root cause analysis

Eligibility Requirements

Support any region

What They're Looking For.

Must Have

4+ years experience digital media operations, 4+ years experience streaming, 4+ years experience content partners, 4+ years experience service teams, Hands-on FAST VOD channel ecosystems, Hands-on linear programming schedules, Hands-on EPG management, Hands-on metadata formats, Hands-on encoding pipelines, Hands-on video packaging, Hands-on CDN delivery architecture, Experience cloud infrastructure platforms, Scripting proficiency Python, Scripting proficiency Bash, Working knowledge observability tooling

Nice to Have

Familiarity Infrastructure as Code, Familiarity well-architected framework principles, AWS Certified Solutions Architect, Python automate workflow, Python parse feed, Python write diagnostic tool, Bash automate workflow, Bash parse feed, Bash write diagnostic tool, French language proficiency

What You'll Do.

Lead FAST channel onboarding

Coordinate FAST channel onboarding

Work with content partners

Work with internal teams

Meet launch milestones

Meet quality standards

Serve as operational contact

Manage service partners

Resolve issues efficiently

Manage FAST channel configurations

Monitor channel health

Monitor pipeline health

Triage transcode issues

Triage CDN delivery issues

Automate operational workflows

Collaborate on capacity planning

Collaborate on incident reviews

Collaborate on retrospectives

Drive change management

Communicate process changes

Communicate platform changes

Support smooth transitions

Coordinate cross-functionally

Resolve channel health issues

Deliver on partner commitments

Flex to support regions

Bring regional knowledge

Ensure localized requirements met

Maintain documentation

Provide status visibility

Identify operational inefficiencies

Propose process enhancements

Implement process changes

Improve operational workflows

Accelerate content review

Support faster decision making

Support smarter decision making

Assist developing playbooks

Assist refining playbooks

Assist developing guides

Assist refining guides

Assist developing tooling

Assist refining tooling

Maintain service level expectations

Communicate proactively

Follow through on inquiries

Follow through on escalations

Support training new members

Support onboarding new members

How You'll Work.

Team & Collaboration

Cross-functional teams; Content teams; Engineering teams; Partnerships teams; Ad operations teams; Service partners; Content publishers; Internal stakeholders; Infrastructure teams; Cloud infrastructure teams; Business teams

Communication Scope

Clear communication; Proactive communication; Partner communication

Process & Methodology

Workstream management, Capacity planning, Incident reviews, Retrospectives, Change management

Full Job Description

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the team At Roku, the Live Operations FAST team is dedicated to delivering high-quality, seamless experiences across our Free Ad-Supported Streaming Television (FAST) channel ecosystem. With a focus on operational excellence and continuous improvement, the team collaborates closely with service partners, content publishers, and internal stakeholders to manage the full lifecycle of FAST channel onboarding and ongoing channel health. As the FAST landscape continues to grow, we're expanding our team and developing scalable processes that raise the bar for partner experience and service delivery. The team operates as a shared resource, providing support across regions as business needs demand, while also valuing deep familiarity with in-country localized requirements to ensure partners in every market receive regionally informed, high-quality service. Teamwork makes the stream work. About the role In this role, you will be a key operational partner to FAST channel publishers and internal teams, guiding new channels through the onboarding process and ensuring established channels meet Roku's quality and compliance standards. You'll coordinate across cross-functional teams

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