Roku

LiveOperationsAssociate

$80–90k Austin, Texas, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Live Operations Associate at Roku. Provide operational support. Maintain clear communication”

What You'll Achieve.

Meet service-level agreements

Industry & Context.

Problems you'll solve

Issue triage; Root-cause analysis; Problem solving

Eligibility Requirements

Nights and weekends, Peak periods, Varying work hours

What They're Looking For.

Must Have

4+ years digital media, 4+ years live online video operations, Fundamentals signal acquisition, Fundamentals live workflows, Experience managing Linear Programming schedules, Experience managing Linearroadcast EPG, Experience monitoring CDN issues, Experience troubleshooting CDN issues, Familiarity metadata concepts, Familiarity feed formats, Advanced Excel skills, Experience custom CMS tools, Communication skills, Cross-functional collaboration, Structured approach, Self-organized approach, Knowledge OTT platforms, Knowledge live streaming platforms, Knowledge streaming technology, Bachelor’s degree

Nice to Have

DAI understanding, SSAI understanding, SCTE35 understanding, SCTE224 understanding, Cloud live streaming technologies, DRM understanding, Content protection schemes

What You'll Do.

Provide operational support

Maintain clear communication

Perform fast issue triage

Provide clear directions

Partner on high-severity issues

Balance root-cause analysis

Deliver timely reports

Contribute to tooling

Assist testing automation

Assist adoption automation

Manage customer notifications

Manage workflow coordination

Assist training staff

Assist onboarding staff

How You'll Work.

Team & Collaboration

Internal teams; External partners; Senior engineers; Cross-functional teams; Production; Service partners; On-shift support engineers; Development Engineering; Product; Programming; Partner Teams

Communication Scope

Clear communication; Clear directions

Full Job Description

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the team The Live Operations- Premium Subscriptions team builds, launches, and manages subscription channels and live experiences on The Roku Channel. We collaborate closely with Development Engineering, Product, Programming, and Partner Teams to ensure reliable acquisition, encoding, delivery, and monitoring. We value structured planning, clear communication, and confident execution during live moments. About the role We’re hiring a Live Ops Associate to support premium subscription operations, with a primary focus on building, launching, and managing subscription channels and live experiences. You’ll coordinate across internal teams and external partners to ensure a reliable, high-quality viewer experience, and may support Live Events as needed during peak periods. Work hours may vary week to week and can include nights and weekends during live events. The estimated annual base salary for this position is between $80,000 and $90,000 with additional equity. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographic location. This role is eligible for health insurance, equity awa

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