LiveChatSpecialist

📍Manchester (Hybrid, up to 2 days WFH) | 💰 Up to £27,000 Who we are Street Group is one of the UK's fastest-growing PropTech businesses, and we're on a mission to change the property industry for good. Founded in Manchester in 2015 by brother and sister Tom and Heather Staff, we build technology that makes the experience of buying, selling, renting and letting genuinely better — for agents and the people they serve. Our products, Street.co.uk http://Street.co.uk, Spectre and Insights, are already transforming how thousands of agencies across the UK operate. And we're not done yet. The role We're looking for someone who genuinely loves helping people, has a passion for technology, and wants to be the first point of contact for the agents and clients who rely on our platform every day. This is a live chat-first support role — reactive, fast-paced, and varied. No two days are the same. You'll be troubleshooting product queries, escalating technical issues to our engineering teams, and making sure our clients are always getting the most out of what we build. As your product knowledge grows, so does your responsibility. The more you learn, the more complex the problems you'll get to solve. What you'll be doing day to day Becoming the go-to expert on Street.co.uk http://Street.co.uk and Bridge — owning your product knowledge and building on it constantly. Responding to client queries primarily via live chat, but also by email, phone and video where needed. Making the call on when to escalate — knowing what you can solve yourself and when to bring in the engineering team. Proactively making sure clients understand and are getting the most from every new product update. Capturing client feedback and feature requests and making sure the right people hear them. Working with clients of all sizes — from small independents right through to large multi-branch agencies. A bit about you You'll have commercial experience in live chat or IT support, and a genuine interest in techno