GLS
Finance / FinServ
LiveChatCoordinator
“Live Chat Coordinator at GLS. Skills: customer service, administrative processes, communication skills, interpersonal skills. Perform specialized administrative processes within the Servicing Operations Department. managing and resolving customer disputes”
What You'll Achieve.
improve overall customer experience; achievement of business plan objectives
Industry & Context.
exercise sound judgment
Remain in a stationary position up to 100% of the work day, Constantly operate a computer and other standard office equipment, Talk and hear to exchange accurate information, Have close visual acuity to perform activities such as: preparing and analyzing data and viewing a computer extensive reading, Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-5:00pm, Regular, predictable attendance is required, including overtime hours as business demands dictate, Evening and weekend work may be required as job duties demand
What They're Looking For.
Must Have
High School diploma or equivalent, Minimum of one (1) year experience in a relevant customer service role required, Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business, Detail oriented and the ability to multitask, Must be extremely organized be able to stay on track for upcoming time sensitive deadlines, Ability to work with a diverse customer and workforce population, Exceptional oral and written communication skills, Team player that can adapt in a fast pace and changing environment, Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft ability to quickly learn new computer applications as required, Commitment to exemplifying the organizational core values and key competencies, Remain in a stationary position up to 100% of the work day, Constantly operate a computer and other standard office equipment, Talk and hear to exchange accurate information, Have close visual acuity to perform activities such as: preparing and analyzing data and viewing a computer extensive reading
Nice to Have
automotive industry preferred
What You'll Do.
Perform specialized administrative processes within the Servicing Operations Department
managing and resolving customer disputes
assisting customers with total loss claims
supporting customers going through bankruptcy
Provide feedback and potential solutions to management about process efficiency
ways to improve the customer experience
and quality assurance processes
Assisting managers in training and supporting new associates
Cross-train and collaborate on departmental activities and responsibilities
customer correspondence
Participate in special projects as needed
Perform additional assignments as required by the needs of the company or as directed by management
How You'll Work.
Team & Collaboration
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management; Cross-train and collaborate on departmental activities and responsibilities
Communication Scope
Exceptional oral and written communication skills
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