SUSE
enterprise open source solutions
LinuxTechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Linux Technical Support Engineer at SUSE. Skills: Linux, Technical Support, Customer Service. Troubleshoot complex issues. Provide expert technical support”
What You'll Achieve.
Deliver an exceptional support experience; Deliver timely, accurate, and effective solutions
Industry & Context.
Problem resolution; Analytical skills to quickly assess complex customer situations; Determine the optimal path to resolution
Participate in an on-call rotation, Providing occasional after-hours and weekend support, Background check(s)
What They're Looking For.
Must Have
Bachelor's degree in System Administration, Information Systems, Computer Science, Electrical Engineering, or equivalent practical experience, Several years of experience in a customer support role or as a system administrator managing Linux operating systems, Ability to read and understand source code
Nice to Have
Knowledge equivalent to LPIC-1 (certification is highly preferred), High Availability / Clustering technologies, Storage technologies (SAN, multipath, iSCSI, LVM), Networking concepts and protocols, Identity and Access (LDAP, Kerberos, Samba, Active Directory), Linux Kernel, Foundational Linux, Container technologies
What You'll Do.
Troubleshoot complex issues
Provide expert technical support
Collaborate with colleagues
Engage with backline teams
Learn new product knowledge
Participate in on-call rotation
How You'll Work.
Team & Collaboration
Collaborate seamlessly with Customer Support colleagues; Engage with backline and development teams; Work seamlessly alongside a team of highly skilled engineers
Communication Scope
Maintain highly professional communication; Excellent interpersonal skills; Clarity and professionalism in written and verbal communication
Full Job Description
About Us **Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.** SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including [SUSE® Linux Suite](https://www.suse.com/solutions/linux/), [SUSE® Rancher Suite](https://www.suse.com/products/rancher/), [SUSE® Edge Suite](https://www.suse.com/solutions/edge/), and [SUSE® AI Suite](https://www.suse.com/products/ai/). More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit [www.suse.com](http://www.suse.com/). Linux Technical Support Engineer **Job Description** **Customer Support Engineer** **The Opportunity:** We are seeking a highly motivated Linux Technical Support Engineer to provide technical support and problem resolution for our enterprise customers. You will work with a dynamic portfolio of exciting products and technologies, including SUSE Linux Enterprise Server, SUSE Linux High Availability Extension, SUSE Manager, SLES for SAP, Clustering, and Container/Docker technologies. The selected candidate will be self driven and have a deep passion for providing first-class customer service. You will thrive in a complex, diverse technical environment and must possess a strong desire to continuously learn new products and enhance your skill set. **Key Responsibilities:** * **Troubleshoot** complex and sensitive customer issues across our diverse product portfolio. * **Provide** expert technical support while maintaining highly professional communication with SUSE’s enterprise customers. * **Collaborate** seamlessly with Customer Support colleagues, bot
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