FIS
fintech
Linux&Java–ProductTechnicalSupportAnalystLead-Pune
Neural analysis suggests this role is
optimal for Lead candidates.
“Linux & Java – Product Technical Support Analyst Lead -Pune at FIS. Skills: Linux, Java, Product Technical Support, Lead. ensuring the stability, performance, and reliability of services delivered to clients using FIS software solutions. managing key support activities”
What You'll Achieve.
Overall Satisfaction (OSAT); Mean Time to Resolution (MTTR); Net Promoter Score (NPS)
Industry & Context.
excellent problem-solving skills; Excellent analytical and problem-solving skills, with the ability to resolve complex technical and functional issues effectively.
rotational 24x7 remote support model across APAC, EMEA, and US shifts, working any five days per week
What They're Looking For.
Must Have
At least 7 - 9 years of hands-on experience supporting Linux and Java-based applications across production support and development environments, with exposure to back-office applications., Proven experience providing L2 and L3 technical support in complex production environments., Experience supporting back-office applications and order management systems., client communication skills with the ability to maintain high service standards in a fast-paced support environment., Excellent analytical and problem-solving skills, with the ability to resolve complex technical and functional issues effectively.
Nice to Have
Familiarity with the trade lifecycle and derivatives markets, Prior experience with back-office applications will be an added advantage, Familiarity with the trade lifecycle, derivatives markets, and prior experience with GMI will be a advantage
What You'll Do.
ensuring the stability
and reliability of services delivered to clients using FIS software solutions
managing key support activities
maintaining service quality
ensuring client needs are addressed in a timely and compliant manner
manage a wide range of client inquiries covering functional
and technology-related issues
Engage daily with professionals from leading banks and corporate clients who rely on FIS financial software solutions.
Provide real-time support for business-critical applications
including troubleshooting incidents and performing detailed root cause analysis to drive swift and effective resolution.
Participate in a rotational 24x7 remote support model across APAC
working any five days per week to ensure continuous service availability and critical incident response.
and professional client support while managing complex technical issues effectively.
Diagnose issues through detailed analysis of application logs
and support data across multiple platforms.
Provide real-time troubleshooting and resolution for trading system issues to minimize disruption to business operations.
Collaborate with internal teams and clients through communication
and confidently lead or participate in support calls and incident discussions.
How You'll Work.
Team & Collaboration
Collaborate with internal teams and clients through communication, and confidently lead or participate in support calls and incident discussions.
Communication Scope
client communication skills; communication
Full Job Description
**_Linux & Java – Product Technical Support Analyst Lead -Pune_** At FIS, our fintech solutions power businesses and markets around the world. We foster an inclusive, collaborative environment where teams work together to deliver innovation and exceptional client outcomes. If you are passionate about technology, leadership, and client service, this role offers an opportunity to make a meaningful impact. **_About the Role_** As a Product Technical Support Analyst Lead supporting back-office applications, you will play a critical role in ensuring the stability, performance, and reliability of services delivered to clients using FIS software solutions. You will help drive operational excellence by managing key support activities, maintaining service quality, and ensuring client needs are addressed in a timely and compliant manner. In this role, you will manage a wide range of client inquiries covering functional, application, and technology-related issues. Success requires strong technical expertise, sound functional understanding, excellent problem-solving skills, and the ability to lead support efforts effectively while delivering timely and high-quality resolutions. **_About the Team_** * We are a client-facing function and serve as the first line of support and primary interface into the FIS ecosystem for our clients, addressing software, infrastructure, functional, and technical issues. * Operating under a follow-the-sun support model with 24x7 coverage, we support global clients across APAC, EMEA, and the US, covering more than 6,000 unique client-product combinations. * Our responsibilities span a wide range of services, from service desk support to technical, functional, techno-functional, and enterprise-level client service management. * We are committed to continuous improvement and service excellence, measured through key indicators such as Overall Satisfaction (OSAT), Mean Time to Resolution (MTTR), and Net Promoter Score (NPS). **_What You Will Be Doing_**
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