LifestyleAdjuster

**Experience Aviva** Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. **The opportunity** Does the idea of handling claims for Lifestyle products including collector cars, motor homes(RVs) and snowmobile interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team! We are looking for an Auto Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be**hybrid** – the best of both worlds. **What you 'll do** The role is focused on servicing Lifestyle product claims while adhering to the protocols established. As part of this job you will: * Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly * Carry an active pending of Lifestyle Auto claims * Effectively advise and counsel the customer on Specialty product knowledge and provide timely and outstanding customer service * Operate within designated authority, making independent decisions * Maintain detailed file records according to all outlined protocols * Participate in projects and provide feedback into processes on an ongoing basis * Collaborate with other regional claims teams **What you 'll bring** * Minimum 1-2 years claims adjusting experience, property and/or auto * Demonstrate