Geotab

IoT

Lifecycle&SupportCommunicationsSpecialist

CA$86–106k North America
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Lifecycle & Support Communications Specialist at Geotab. Skills: Customer communications, Lifecycle marketing, Salesforce Marketing Cloud. Own execution governance communications. Translate operational requirements programs”

Industry & Context.

IoT
Problems you'll solve

Analytical mindset

What They're Looking For.

Must Have

3+ years work experience, 2+ years Salesforce Marketing Cloud, Experience lifecycle communications SaaS, Understanding customer support workflows, Manage time-sensitive communications, Knowledge email compliance standards, Cross-functional collaboration skills, Analytical mindset, Excellent written communication skills, Operational documentation discipline

Nice to Have

Salesforce Marketing Cloud building journeys, Salesforce Marketing Cloud automations, Salesforce Marketing Cloud writing queries, Salesforce Marketing Cloud creating email programs, Salesforce Marketing Cloud campaigns, Salesforce Marketing Cloud reporting, Familiarity marketing automation platforms

What You'll Do.

Own execution governance communications

Translate operational requirements programs

Safeguard channel integrity

Ensure customer-facing communications protect trust

Reinforce value post-sale lifecycle

Execute operational transactional communications

Partner with Support Product Engineering

Gather requirements deploy communications

Build deploy lifecycle communications

Coordinate with Marketing Automation

Maintain communication playbooks templates

Conduct QA messaging segmentation

Monitor delivery performance metrics

Provide reporting insights

Support migration onboarding communications

Ensure compliance global standards

Contribute operational insights

Manage communication escalations

How You'll Work.

Team & Collaboration

Cross-functional collaboration; Partner with Support; Partner with Product; Partner with Engineering; Partner with Customer Care

Communication Scope

Written communication

Full Job Description

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Lifecycle & Support Communications Specialist who will own the execution and governance of transactional, operational, and support-related customer communications across the global customer base. This role ensures that service notifications, operational updates, compliance communications, and system-triggered messages are delivered accurately, on time, and in alignm

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