Geotab
IoT
Lifecycle&SupportCommunicationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Lifecycle & Support Communications Specialist at Geotab. Skills: Customer communications, Lifecycle marketing, Salesforce Marketing Cloud. Own execution governance communications. Translate operational requirements programs”
Industry & Context.
Analytical mindset
What They're Looking For.
Must Have
3+ years work experience, 2+ years Salesforce Marketing Cloud, Experience lifecycle communications SaaS, Understanding customer support workflows, Manage time-sensitive communications, Knowledge email compliance standards, Cross-functional collaboration skills, Analytical mindset, Excellent written communication skills, Operational documentation discipline
Nice to Have
Salesforce Marketing Cloud building journeys, Salesforce Marketing Cloud automations, Salesforce Marketing Cloud writing queries, Salesforce Marketing Cloud creating email programs, Salesforce Marketing Cloud campaigns, Salesforce Marketing Cloud reporting, Familiarity marketing automation platforms
What You'll Do.
Own execution governance communications
Translate operational requirements programs
Safeguard channel integrity
Ensure customer-facing communications protect trust
Reinforce value post-sale lifecycle
Execute operational transactional communications
Partner with Support Product Engineering
Gather requirements deploy communications
Build deploy lifecycle communications
Coordinate with Marketing Automation
Maintain communication playbooks templates
Conduct QA messaging segmentation
Monitor delivery performance metrics
Provide reporting insights
Support migration onboarding communications
Ensure compliance global standards
Contribute operational insights
Manage communication escalations
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with Support; Partner with Product; Partner with Engineering; Partner with Customer Care
Communication Scope
Written communication
Full Job Description
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Lifecycle & Support Communications Specialist who will own the execution and governance of transactional, operational, and support-related customer communications across the global customer base. This role ensures that service notifications, operational updates, compliance communications, and system-triggered messages are delivered accurately, on time, and in alignm
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