MSI
Insurance
LicensedCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Licensed Customer Service Representative at MSI. Skills: Customer service, Insurance, Sales. Take incoming calls. Place outbound calls”
What You'll Achieve.
Ensure quality and responsiveness; Provide prompt, efficient, high-quality service; Ensure client satisfaction
Industry & Context.
Resolves product or service problems
What They're Looking For.
Must Have
Minimum of 2 years of Customer Service experience, 1 year of Call Center experience, Personal Lines Insurance License
What You'll Do.
Take incoming calls, Place outbound calls, Process emails, Take payments, Make policy changes, Open, cancel, update policies, Handle client escalations
How You'll Work.
Team & Collaboration
Interact and communicate effectively in a team environment; Share knowledge; Manage workflows; Provide system and procedure training to new colleagues; Act as subject-matter expert for colleagues
Communication Scope
Communicate effectively
Full Job Description
**Why MSI? We thrive on solving challenges.** **** **As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.** **** **We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.** **** **Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.** **** **Bring on your challenges and let us show you how we build insurance better.** The Licensed Customer Service Representative takes incoming calls and places outbound calls as necessary. Processes and replies to Customer Service emails as assigned by leadership. Takes payments for policies. Makes changes and endorsements to policies that may or may not require a license. May be placed on other product-focused teams. **_Principal Responsibilities:_** * Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience. * Documents all activity in on-line client file to ensure quality and responsiveness. * Personally, provides prompt, efficient, high-quality service to all clients. * Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem. * Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs. *
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