Pima County
Public Administration
LibraryTechnicalAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Library Technical Assistant at Pima County. Skills: Customer service, Technology, Circulation functions. Provide customer service. Answer telephone calls”
Industry & Context.
Problem solving; Decision making; Conflict resolution; De-escalation; Assessing needs
Valid Arizona Class D driver license, Pre-employment background checks, Rotating shifts, Nights, Weekends
What They're Looking For.
Must Have
Customer service experience, Technology experience
Nice to Have
Library or volunteer experience, Bilingual (English/Spanish), Experience using an integrated library system (ILS), Experience using a copier and fax, Experience using a cash register and handling money
What You'll Do.
Provide customer service
Answer telephone calls
Send electronic communications
Interpret library policies
Relay library policies
Provide technical assistance
Assist public with library resources
Assist public with library services
Troubleshoot library computers
Maintain library computers
Assist library users with personal devices
Assist library users with technology
Check items in and out
Bill customer accounts
Process reserved items
Research information in customer
Provide services to community members
Provide services to library users
Demonstrate cultural competence
Demonstrate emotional intelligence
Support Library’s DEI initiatives
Communicate effectively verbally
Communicate effectively in writing
Abide by federal laws
Handle confidential information
Demonstrate problem solving skills
Demonstrate decision making skills
Demonstrate conflict resolution skills
Demonstrate de-escalation skills
Assess needs of library patrons
How You'll Work.
Team & Collaboration
Work with library department IT staff; Work with Pima County IT staff
Communication Scope
Communicate effectively verbally; Communicate effectively in writing
Full Job Description
# **Job Description Summary** Department - County Free Library # **Job Description** # **OPEN TO CURRENT PIMA COUNTY EMPLOYEES ONLY** **Job Type: Classified** **Job Classification: 5914 - Library Technical Assistant** **Salary Grade: 2** _**Pay Range**_ **Hiring Range: $17.37 - $20.41 Per Hour** **Pay Range: $17.37 - $23.45 Per Hour** **Range Explanation:** * Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. * Pay Range is the entire compensation range for the position. The Nanini Library is looking for a full-time Library Technical Assistant who’s passionate about providing excellent customer service at a busy branch. The ideal candidate will be comfortable performing high-volume circulation functions and helping patrons of all ages. _This position will either work Tuesday-Saturday, or Monday-Friday with rotating Saturdays._ **Essential Functions: ** As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. * Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software; * Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies; * Troubleshoots and maintains library computers which incl
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