LibrarySupervisor(MorningShift)

Provides operational leadership within Access Services at the Richter Library

ensuring high‑quality patron support and smooth daily workflow.

and coordinates a team of student employees and works closely with other Access Services staff to maintain an excellent user experience for patrons (including students

and members of the community) and a welcoming and friendly learning environment for all.

Oversees all aspects of direct patron services at the Circulation service point and ensures consistent service quality

effective communication with unit managers

and adherence to University Libraries policies and service standards.

Responsible for general supervision of Circulation & Reserves staff and public services activities on evening and weekend shift (60%).

and providing performance oversight for student employees.

and coaching student staff to support circulation and general service point functions.

Monitoring workflow and adjusting staffing levels and task assignments to ensure timely

efficient service delivery.

Delivering excellent customer service and assisting patrons at service points

including circulation transactions

basic reference triage

and directional assistance.

Communicating service issues

and operational updates with Access Services leadership.

Serving as a knowledgeable point of contact for the Learning Commons

assisting patrons with questions about all available services

Implementing and reinforcing established policies

and service standards.

Supporting special projects

and documenting procedures as needed.

and enforces departmental

and university policy and library user policies and procedures as directed by supervisor and library administrators to staff and library patrons.

Assist patrons with technical issues

including Wi-Fi setup

and listening room computer operation and troubleshooting.

Handle general computing questions.

Accept and process payment of library fines.

Maintain helpful and supportive customer service behavior with all library patrons.

Establish effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information.

Communicate frequently and effectively with all university staff

and administrators in a timely manner regarding procedures

and other necessary information.

Attend departmental meetings.

Participate in library committees and task forces as needed.