Indian River State College
education
LibraryPublicServicesCoordinator
“Library Public Services Coordinator at Indian River State College. Skills: public service operations, customer service, staff supervision, technology needs identification. coordinate and supervise the activities of staff and public services duties at an assigned Campus Library. Supervises the Campus Library public services staff and all associated responsibilities, including staff training, scheduling public service desk shifts, developing new procedures to improve customer service, resolving es”
Industry & Context.
resolving escalated customer issues
This position includes some night and weekend shifts, as scheduled, ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds, manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary, follow proper safety standards
What They're Looking For.
Must Have
Bachelor's degree from an accredited institution or equivalent library experience, Minimum three (3) years proven work experience and knowledge of library operations, Exceptional customer service, time management, organizational, and interpersonal, Proven knowledge of Microsoft Office and Windows-based computer, Ability to be sensitive to patron privacy, copyright law, and intellectual freedom issues, Ability to establish and maintain courteous and effective working relationships with colleagues, and the general public
What You'll Do.
coordinate and supervise the activities of staff and public services duties at an assigned Campus Library
Supervises the Campus Library public services staff and all associated responsibilities
including staff training
scheduling public service desk shifts
developing new procedures to improve customer service
resolving escalated customer issues
and motivating library staff to meet goals
Serves as lead for the library’s technology needs by identifying hardware and software updates needed and partnering with College and County IT from request to completion
Serves as a liaison to the St. Lucie County Library system
which includes but is not limited to serving on the county’s IT taskforce
Serves as a part of the College library public service team
which includes providing excellent customer service to all library patrons and assisting students with basic technology questions
Participates in the maintenance of the College and County library collections
How You'll Work.
Team & Collaboration
partnering with College and County IT from request to completion; Serves as a liaison to the St. Lucie County Library system; Collaborates closely with faculty librarians and the Dean to develop and implement an effective communication plan between college, campus, and library stakeholders; Serves as a part of the College library public service team; Ability to establish and maintain courteous and effective working relationships with colleagues
Communication Scope
effective communication plan
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