St. Joe County Public Library
Libraries
LibraryAssistant
“Library Assistant at St. Joe County Public Library. Skills: Customer service, Library technology, Patron assistance. Provide hands-on customer service. Assist patrons with library accounts”
Industry & Context.
Solve problems
Lift 20-25 lbs, Stand for long periods
What They're Looking For.
Must Have
High school diploma or equivalent, 2 years of work experience in a public library and/or retail, Ability to work efficiently and prioritize tasks, Ability to make decisions and work independently and interdependently, Ability to accept and manage change, Ability to maintain composure and overcome stress, Ability to identify efficiencies and suggest improvements, Ability to display high standards of ethical conduct, honesty, and integrity, Ability to understand, endorse, and communicate SJCPL policies and procedures, Ability to solve problems in a professional manner, Ability to form and maintain excellent working relationships, Ability to manage confidential information, Ability to work patiently and creatively with all patrons, Ability to provide excellent customer service, Ability to teach and instruct others, Ability to become proficient with current library technology, Excellent verbal and written communication skills, Excellent organizational skills, Public service orientation, Commitment to excellent and genuine customer service, Demonstration of character and integrity, Proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies, Dependability, punctuality, trustworthiness, good attendance, and work habits, Physical agility and strength to bend, reach, lift, and move library materials, Ability to stand for long periods of time
Nice to Have
Cash register experience, Spanish language skills, Stay current with new technologies
What You'll Do.
Provide hands-on customer service
Assist patrons with library accounts
Assist patrons with transactions
Perform circulation duties
Search patron database
Connect patrons digitally
Help patrons use devices and technologies
Perform daily departmental procedures
Operate cash register
Use library technologies and softwares
Troubleshoot computers
Troubleshoot equipment
Help patrons with in-depth projects
Help patrons with topics
Complete government forms
Complete school projects
Complete job applications
Provide readers’ advisory
Provide reference services
Provide accurate information
Provide directional assistance
Perform online catalog searches
Locate items on shelf
Participate in merchandising
Maintain branch appearance
Perform shelving responsibilities
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Work with Leadership; Work with co-workers
Communication Scope
Verbal communication; Written communication
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