Inalab
IT solutions
LibrarianSupport-CustomerServiceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Librarian Support - Customer Service Specialist at Inalab. Skills: Customer Service, Library operations, Java programming, Linux/Unix. Monitor circulation desk. Circulate library materials”
What You'll Achieve.
Meet quality, schedule, and performance requirements; Provide timely service; Ensure maximum uptime of existing and newly developed software
Industry & Context.
US or Green Card/Permanent Resident, Must pass background check, Applicants selected may be subject to a government security investigation, US citizenship may be required for some positions
What They're Looking For.
Must Have
Use of library catalog for search, Ability to understand bibliographic records, Understanding of library circulation operations, Familiarity or knowledge if the Interlibrary loan processes, Ability to operate Muli-Function Devices for scanning, printing, and copying materials, Ability to shelve books, maps, and special library materials following the USGS classification system, Ability to navigate publishing platforms and literature databases to retrieve scientific journal articles, Java programming language, Linux/Unix operating systems, Shell scripting
Nice to Have
Familiarity with Linux system administration basics, Container and cloud programming
What You'll Do.
Monitor circulation desk
Circulate library materials
Provide patron assistance
Maintain patron account records
Shelve and pull library maps
Assist with interlibrary lending
Edit library holdings records
Prepare materials shipments
Receive materials shipments
Check-out library materials
Check-in library materials
Add borrower account records
Respond to patron requests
Pull library materials
Package materials for mailing
Inventory scientific archival records
Maintain safe library
Assist patrons with library use
Refer patrons to staff
Create software applications
Modify software applications
Assist with web service creation
Assist with web service modification
Monitor system operations
Maintain documentation
Submit code for review
Document test results
Identify improvements
Provide presentations
Develop data management applications
Develop scientific analysis applications
Develop engineering analysis applications
Develop real-time data acquisition applications
Develop process control applications
Support field data acquisition software
Interface with field data acquisition software
Maintain applications
Ensure maximum uptime
How You'll Work.
Team & Collaboration
Submit code for review to Geomagnetism Program and/or HazDev staff
Communication Scope
Provide support as required in the form of oral or written presentations
Full Job Description
JOB TITLE: Customer Service Specialist with librarian skills CLIENT: USGS SAS Library Support Services LOCATION/HOURS: On site, Denver, CO – Mon – Fri 8am – 5pm ET CITIZENSHIP STATUS: US or Green Card/Permanent Resident (must pass background check) PROGRAM OVERVIEW: The Science Analytics and Synthesis (SAS) program supports USGS Libraries Program provides a national capability to support the scientific research of the USGS and by extension the geosciences community and the public. The library’s multi-disciplinary collection is comprised of more than 1,500,000 volumes, 500,000 maps, 30,000 field record files, and 500,000 historical photos. Library services provide comprehensive access to USGS publications, and scientific, geographical, and historical collections in print and electronic formats. Access services include circulation, document delivery, interlibrary lending and borrowing, patron assistance, scientific records inventory, and digitization of library materials. Technical services processes and maintains the library’s collection to include selecting, acquiring, organizing, cataloging, inventorying, preserving, and preparing materials for circulation. Library infrastructure includes the online library catalog (ExLibris Alma), library search and discovery (ExLibris Primo), the USGS Publications Warehouse, electronic subscriptions and literature search databases (Scopus, Web of Science, GeoRef), digitization services, and Interlibrary Loan/Document Delivery through the OCLC network. We are looking for a qualified Customer Service Specialist with librarian skills who will support the library’s overall objectives in providing timely service for the delivery of scientific materials and information, and provision of accessible electronic and archival collections to USGS scientists and the public. The candidate’s role will be to perform the functions and services necessary to meet the quality, schedule, and performance requirements specified in the requirements. QUA
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