Anaplan
Level3SupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Level 3 Support Analyst at Anaplan. Skills: Technical support, Problem-solving, Product knowledge. Resolve complex technical issues. Investigate and diagnose issues”
What You'll Achieve.
Improve quality; Improve efficiency
Industry & Context.
Problem-solving; Analytical mindset; Methodical approach; Detail-oriented approach; Resilience
24/7 emergency support, On-call rota, Adjusted schedule
What They're Looking For.
Must Have
2-3 years experience, Data analysis experience, Software development experience, Level 2 or 3 technical support, Degree in technical discipline, Fluent in English, Professional proficiency in English, Experience leading team projects, Experience mentoring colleagues, Experience creating technical documentation, Experience delivering training
Nice to Have
Familiarity with technical support, Familiarity with SaaS platforms, Familiarity with complex data systems, Experience with monitoring tools, Willingness to learn monitoring tools, Adaptability to shifting priorities, Managing multiple concurrent issues, Team player, Comfortable working cross-functionally, Enthusiasm for customer success, Delivering high-quality solutions, Experience with Anaplan, Experience with planning products
What You'll Do.
Resolve complex technical issues
Investigate and diagnose issues
Build deep product knowledge
Collaborate with other teams
Guide customers through solutions
Raise and track product bugs
Communicate progress and outcomes
Onboard new product features
Document detailed investigations
Share technical knowledge
Drive quality initiatives
Drive efficiency initiatives
Guide junior colleagues
Mentor junior colleagues
Provide 24/7 emergency support
Work adjusted schedule
How You'll Work.
Team & Collaboration
Work with Engineering; Work with Product; Work with Operations; Work with Customer Success; Cross-functionally across global teams
Communication Scope
Convey technical information
Process & Methodology
Leading team projects
Full Job Description
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Level 3 Support Analyst (P3) At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspir
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