Anaplan
Level3SupportAnalyst-AISpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Level 3 Support Analyst - AI Specialist at Anaplan. Skills: AI Specialist, LLM, RAG, Technical support. Investigate and diagnose technical issues. Build deep product knowledge”
Industry & Context.
Problem-solving; Analytical mindset; Methodical approach; Detail-oriented approach; Resilience
24/7 emergency support, On-call rota, Adjusted schedule
What They're Looking For.
Must Have
Commercial experience in Troubleshooting LLM, Commercial experience in RAG applications, Robust prompt engineering, Robust context engineering, Data analysis, Software development or QA, Level 2 or 3 technical support, Degree in Mathematics, Physics, Electronic Engineering, Computer Science, or technical disciplines, Fluent or professional proficiency in English
Nice to Have
Understanding of AI security threats, Expertise in AI/ML cloud services, Knowledge of core ML concepts, Familiarity with technical support environments, Familiarity with SaaS platforms, Familiarity with complex data systems, Experience working with Grafana, Adaptability to shifting priorities, Managing multiple concurrent issues, Team player, Enthusiasm for customer success, Experience with Anaplan or similar planning products
What You'll Do.
Investigate and diagnose technical issues
Build deep product knowledge
Act as AI/ML subject matter expert
Collaborate to guide customers
Raise and track product bugs
Communicate investigation progress
Onboard new product features
Document detailed investigations
Share technical knowledge
Drive quality initiatives
Drive efficiency initiatives
Guide junior colleagues
Mentor junior colleagues
Provide 24/7 emergency support
Ensure global coverage
How You'll Work.
Team & Collaboration
With Engineering; With Product; With Operations; With Customer Success; Cross-functionally; Across global teams
Communication Scope
Convey technical information
Full Job Description
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Join our global Level 3 Support team. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions. Your Impact Investigate and diagnose complex technical issues raised through support tickets Build deep product knowledge across Anaplan’s platform and tools (including Grafana) Act as an AI and Machine Learning (ML) subject matter expert Collaborate with other teams to guide customers through complex technical solutions Raise and track product bugs when you identify them Communicate investigation progress and outcomes clearly to internal teams Lead release reviews and onboard new product features to global support teams Document detailed investigations and share technical kno
Applying for this Level 3 Support Analyst - AI Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Anaplan?
Real rants from real employees. Read before you apply.