Level2/Level3EngineerMSP

**​​Looking for Philippines-based candidates** **Job Role:** Level 2/Level 3 Engineer MSP **Compensation range:** $1,700 AUD / Monthly **Engagement type:** Independent Contractor Agreement **Work Schedule:** This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. **Who We Are:** At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. **Who The Client Is:** The client is a trusted Australian technology services provider that delivers comprehensive managed IT solutions tailored to businesses of all sizes. They specialize in proactive IT support, network and server management, and helpdesk services with a focus on reliability and customer satisfaction. Backed by partnerships with leading global vendors and supported by a responsive team, the company ensures seamless technology operations, secure infrastructure, and business continuity through customized, cost-effective IT strategies. **Role Overview:** We’re looking for a **high-calibre Level 2/Level 3 Engineer** with strong MSP help desk experience who can operate with minimal oversight and take real ownership of technical issues from start to resolution. This is not a ticket-passing role—you’ll be expected to troubleshoot deeply, think critically, and resolve issues efficiently before considering escalation. Experience with the Autotask ticketing system is essential for this role. **Key Responsibilities: ** * Provide Level 2 technical support to end users in an MSP environment, resolving escalated desktop, application, and network issues within agreed SLAs. * Deliver outstanding customer service via phone, email, and ticketing systems, maintaining a calm, professional,