Hewlett Packard Enterprise
edge-to-cloud
Level2(L2TAC)ArubaSwitching
“Level 2 (L2 TAC)- Aruba Switching at Hewlett Packard Enterprise. Skills: Aruba Switching, AOS-CX, AOS-S, VSX, L2/L3 Protocols, Troubleshooting, Root Cause Analysis. Advanced technical troubleshooting and resolution for complex enterprise and data-center switching issues. Deep issue isolation”
What You'll Achieve.
High-quality customer outcomes; Strict SLA compliance; Mean Time to Resolution (MTTR); Escalation Effectiveness; RCA Quality Score; Sev-1 Recovery Time; CSAT & Executive Satisfaction; L1 Coaching & Readiness Metrics
Industry & Context.
Advanced technical troubleshooting; Deep issue isolation; Root cause analysis; Workaround development; Fault isolation; protocol-level analysis; advanced debugging; incident resolution; packet-level troubleshooting
What They're Looking For.
Must Have
Advanced Networking, Deep understanding of: Layer 2/Layer 3 protocols, Routing convergence & failure detection, High availability campus & data-center designs, packet-level troubleshooting using PCAPs, Aruba Switching Mastery, Expert-level knowledge of: AOS-CX architecture, VSX, Advanced LACP, Central Managed Switching, System & Debugging Tools, Linux log analysis, Core-dump and crash file interpretation, Wireshark advanced filters, Executive-level communication during outages, ownership mindset, Cross-functional collaboration skills, Technical coaching & mentorship ability, Calm decision-making under pressure, 2-4 years of experience in: Enterprise switching TAC, Network engineering, Data-center / campus networking
Nice to Have
Aruba ACSP/ACSX, CCNP Enterprise / Data Center, ITIL Expert, Python for basic log parsing, Familiarity with: AOS-CX REST APIs (basic awareness), Automation & telemetry
What You'll Do.
Advanced technical troubleshooting and resolution for complex enterprise and data-center switching issues
Workaround development
Collaboration with L3 Engineering
Mentoring L1 engineers
Ensuring high-quality customer outcomes
Own complex L2/L3 switching cases escalated from L1 TAC
Perform deep-dive fault isolation
protocol-level analysis
and advanced debugging
Lead Sev-1 / Sev-2 incident resolution until service restoration
Provide timely executive-ready updates during high-impact outages
Drive cases to resolution while maintaining strict SLA compliance
Perform full Root Cause Analysis (RCA) with timeline
and prevention actions
Develop technical workarounds & mitigations
Act as the customer technical authority during engineering engagements
Act as technical mentor for L1 TAC engineers
Review and improve case quality and troubleshooting standards
How You'll Work.
Team & Collaboration
Collaboration with L3 Engineering; Act as the customer technical authority during engineering engagements; Cross-functional collaboration skills; Participate in: Bug scrub meetings; Feature readiness reviews; Executive outage bridges; Influence product defect prioritization with Engineering & Product Management
Communication Scope
Executive-level communication during outages; Provide timely executive-ready updates during high-impact outages
Process & Methodology
Mean Time to Resolution (MTTR), Escalation Effectiveness, Sev-1 Recovery Time
Applying for this Level 2 (L2 TAC)- Aruba Switching role?
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