DVI Solution
Information Technology and Services
Level2FieldTechnician-WorkplaceTechnologySolutions
Neural analysis suggests this role is
optimal for Entry candidates.
“Level 2 Field Technician - Workplace Technology Solutions at DVI Solution. Skills: AV support, Workplace technology, IT infrastructure support. Provide Level 2 technical support. Diagnose and troubleshoot incidents”
What You'll Achieve.
timely resolution of incidents; service requests; technical issues; issues are resolved within SLA targets
Industry & Context.
troubleshooting and problem-solving skills
Willingness to travel between sites, provide onsite support, after-hours or weekend support
What They're Looking For.
Must Have
1+ years of experience in technical AV support, field services, workplace technology support, supporting on-site at clients’ locations, AV technologies, Microsoft 365 suite, Active Directory, Hardware troubleshooting, Basic networking concepts, ITSM/ticketing tools, ITIL processes, service delivery practices, troubleshooting and problem-solving skills, conference room technologies, workplace collaboration tools
Nice to Have
ServiceNow, Jira Service Management
What You'll Do.
Provide Level 2 technical support
Diagnose and troubleshoot incidents
Support Microsoft Windows environments
Manage onboarding and offboarding activities
Support meeting room and AV technologies
Handle escalated incidents
Coordinate with vendors
Maintain accurate documentation
Support software deployment
Assist with network connectivity troubleshooting
Participate in IT projects
Ensure compliance with IT security policies
How You'll Work.
Team & Collaboration
Work with product team; collaborative culture
Process & Methodology
Participate in IT projects, office moves, refresh exercises, workplace technology upgrades
Full Job Description
**Company Summary: ** Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. **Job Summary** The Level 2 Field Technician is responsible for providing onsite technical support for AV, end-user computing devices, workplace technologies, and IT infrastructure. This role serves as an escalation point for Level 1 support, ensuring timely resolution of incidents, service requests, and technical issues while delivering excellent customer service to internal stakeholders and business users. The technician will support a variety of workplace technologies including desktops, laptops, mobile devices, conferencing systems, printers, networking equipment, and enterprise applications in a fast-paced corporate environment. **Key Responsibilities** * Provide Level 2 technical support for hardware, software, and workplace technology issues. * Diagnose and troubleshoot incidents * Support Microsoft Windows environments, Microsoft 365 applications, and collaboration platforms such as Microsoft Teams and Zoom. * Perform installation, configuration, maintenance, and replacement of IT equipment. * Manage onboarding and offboarding activities including device provisioning, account setup, and access support. * Support meeting room and AV technologies including video conferencing systems and collaboration tools. * Handle escalated incidents from Level 1 support teams and ensure issues are resolved within SLA targets. * Coordinate with vendors and third-party service providers for hardware repairs and support activities. * Maintain accurate documentation of incidents, asset records, technica
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