March Networks
Technology
Level1TechnicalSupportSpecialistMexico
“Level 1 Technical Support Specialist - Mexico at March Networks. Skills: Technical Support, Customer Relations, Product Expertise. Provide Level 1 Technical Support. Foster trust and build relationships”
What You'll Achieve.
Integral to customers' satisfaction
Industry & Context.
Analytic skills; Troubleshooting skills; Problem solving
After hours on-call rotations, Potential travel
What They're Looking For.
Must Have
University Degree in Engineering or Technology or College Diploma, Minimum 1 to 2 years of relevant work experience, Excellent communication skills in English/Spanish, Proven customer service and business acumen, Prior experience in the security industry, Ability to adapt to a changing environment, Handle multiple priorities, Windows Server 2012, 2016 and 2019 maintenance and application troubleshooting, Windows 10 operating system and application troubleshooting, Linux administration and troubleshooting, IP network and routing troubleshooting, Wireless network troubleshooting, Computer hardware troubleshooting, Security and firewall troubleshooting
Nice to Have
Experience with digital video recorders, Experience with CCTV surveillance technologies, Experience with analogue and IP cameras, Active Directory administration and troubleshooting, VMWARE administration and troubleshooting, CompTIA A+ or related certification, Cisco CCNA or related certification, Microsoft certification, Openness for potential travel
What You'll Do.
Provide Level 1 Technical Support
Foster trust and build relationships
Maintain a high level of professionalism
Manage customer expectations
Adapt quickly to changing priorities
Work closely with other teams
Maintain accurate records
Investigate and characterize problems
Reproduce Customer problems
Perform remote diagnostics
Perform onsite troubleshooting
Create knowledge base articles
Develop expertise with recorders
Develop expertise with cameras
Develop expertise with software
Develop expertise with firmware
How You'll Work.
Team & Collaboration
Work closely with other teams; Sales Engineers; Sales Managers
Communication Scope
English/Spanish; Customer communication
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