Verifone
electronic payment technology
Level1TechnicalSupportRepresentative,Paymorrow(German)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Level 1 Technical Support Representative, Paymorrow (German) at Verifone. Skills: Customer Service Representative, Paymorrow product support, chat and email support, Buy Now, Pay Later payment solutions. Respond to customer inquiries via live chat and email in a timely and professional manner. Assist customers with invoice payments, payment deadlines, and reminders”
What You'll Achieve.
Meet or exceed KPIs including SLA targets, customer satisfaction (CSAT), and quality standards
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
Excellent written communication skills in German (minimum C1 level) for customer-facing support, Proficiency in Romanian (minimum C1 level) for internal communication, Ability to handle multiple conversations simultaneously while maintaining quality, A customer-first mindset with a positive and solution-oriented attitude, Comfortable working in a fast-paced, digital-first environment
Nice to Have
Previous experience in customer service, ideally in fintech, e-commerce, or payments, Familiarity with Salesforce CRM is an advantage, onboarding and training are conducted in English is a plus but not mandatory
What You'll Do.
Respond to customer inquiries via live chat and email in a timely and professional manner
Assist customers with invoice payments
Troubleshoot and resolve customer issues efficiently and accurately
Escalate complex cases to the appropriate internal teams when necessary
Document all interactions accurately in CRM and database
Identify recurring issues and contribute feedback to improve processes
How You'll Work.
Team & Collaboration
Collaborate with the team to maintain up-to-date knowledge of Paymorrow products, policies, and Verifone standards
Communication Scope
Excellent written communication skills in German (minimum C1 level); Proficiency in Romanian (minimum C1 level)
Full Job Description
Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. What's exciting about the role We are looking for a dedicated and empathetic Customer Service Representative to join the Verifone team, providing support for our Paymorrow product. In this role, you will deliver first-class assistance to Paymorrow customers via chat and email, helping them navigate our Buy Now, Pay Later payment solutions. You will be the first point of contact for inquiries, troubleshooting, and account-related requests. Key Responsibilities Respond to customer inquiries via live chat and email in a timely and professional manner Assist customers with invoice payments, payment deadlines, and reminders Troubleshoot and resolve customer issues
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