LendingSolutionsSpecialist

**_Location_** Fargo Corporate Office ** _Job Description:_** The Lending Solutions Specialist performs all functions and duties involved with servicing of delinquent personal loans preforming the following duties. Assists leadership with repossession duties as assigned. **SCHEDULE:** Monday-Friday, 8-5. On-site at Fargo Corporate Office with potential for hybrid options after fully trained in. **ESSENTIAL FUNCTIONS:** * Communicate with customers by either mail or by personal phone calls to encourage payment of delinquent personal or business accounts. * Answer customer inquiries. Including dealing with difficult customer situations and resolving problems. * Complete on-line maintenance for extensions, collateral changes, and other changes as needed. * Prevent further bank loss by avoiding charge offs and repossessions. * Receive bankruptcy notices for customers with personal loans. * Complete reaffirmation agreements and works with legal system to file bankruptcy plans. * Perform file maintenance and monitors loans protected under the Servicemembers Civil Relief Act. * Follow policy and procedure of non-accrual loans. Including assisting with monthly reporting and tracking spreadsheets. * Perform file maintenance to the DNA system for bad mail and address change when necessary. * Respond to consumer disputes in a timely manner, including E-Oscar. * Complete imaging of all customer correspondence and documentation. * Prepare loan file for repossession. Including completing market analysis of collateral. Upon approval of repossession will order repossession through outside vendor. * Assist with preparing, developing, and distributing reports to ascertain status of collection, charge-off, and repossession activity. **Other:** * Provide a “Wow” customer service experience for team members and customers. * Develop and maintain productive relationships with team members, leaders, customers, and vendors. * Prompt and reliable attendance is essential in order to provide e