Company
Legal
LegalOperationsLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Legal Operations Lead. Skills: Legal Operations Strategy, AI-enabled legal technology, workflow design, data analysis, project management. Define and own Legal’s operations strategy, roadmap, and execution plan. Build the operating model for an AI-enabled legal department, including workflows, roles, escalation paths, metrics, and continuous improvement loops”
What You'll Achieve.
Define the metrics to demonstrate Legal’s impact on the business; build dashboards and reporting for metrics; Use data to prioritize projects, measure the impact of AI and automation, and continuously improve Legal’s operating model
Industry & Context.
analytical, organizational, and problem-solving skills
What They're Looking For.
Must Have
6+ years of experience in legal operations, preferably in-house or in a high-growth technology environment, Ability to operate as an owner-builder, Daily, hands-on use of AI in a professional setting, with a ability to design prompts, evaluate outputs, build repeatable workflows, and teach others how to use AI effectively, Demonstrated experience building, deploying, or managing AI-enabled workflows, automation, or legal technology solutions with measurable business impact, Demonstrated experience in evaluating, implementing, and managing legal technology, with a deep understanding of AI applications in the legal domain (e. g. , for e-discovery, contract analysis, legal research, or workflow automation), understanding of legal department operations, including intake, workflow design, knowledge management, matter management, contracting operations, privacy operations, reporting, and cross-functional stakeholder support, data literacy, including experience defining metrics, building dashboards, analyzing operational performance, and using data to drive decisions, analytical, organizational, and problem-solving skills, Excellent project management and communication skills, with experience leading cross-functional initiatives, Comfort working with ambiguity and prioritizing competing needs, Experience with contract management and automation tools, such as CLMs, Salesforce, and Snowflake, Experience supporting privacy program operations, including privacy request workflows, Excellent judgment and ability to prioritize responsibilities, work efficiently, manage, and execute in a timely manner, both independently and collaboratively, Strategic thinker with the ability to think holistically while focusing on day-to-day project management and driving results
What You'll Do.
Define and own Legal’s operations strategy
Build the operating model for an AI-enabled legal department
and continuous improvement loops
Partner with Legal leadership to identify the highest-value opportunities to reduce manual work
and give the business faster access to legal support
Translate ambiguous legal and business needs into practical systems
and tools that can scale
and adoption of AI-enabled legal technology
and other legal operations platforms
and maintain workflows with AI and other tools such as Jira for legal request intake
and other stakeholders to integrate legal tools into Olo’s broader technology environment
and integration of Legal’s technology stack
including the contract lifecycle management system
Define the metrics to demonstrate Legal’s impact on the business
and build dashboards and reporting for metrics
Drive cross-functional projects across Legal
Use data to prioritize projects
measure the impact of AI and automation
and continuously improve Legal’s operating model
Build and maintain SOPs
self-service resources
and knowledge systems for recurring legal processes
Lead cross-functional legal operations projects from concept through rollout
including stakeholder alignment
requirements gathering
and performance measurement
Drive change management for new tools and workflows
Manage Legal team knowledge resources in Confluence to enable self-service for business partners
How You'll Work.
Team & Collaboration
Partner with Legal leadership; Partner with IT, Security, Finance, Sales, and other stakeholders; Drive cross-functional projects across Legal; stakeholder alignment
Communication Scope
Excellent communication skills
Process & Methodology
Excellent project management and communication skills, with experience leading cross-functional initiatives, project management, driving results
Full Job Description
## How You'll Make an Impact Legal Operations Strategy and Operating Model Define and own Legal’s operations strategy, roadmap, and execution plan Build the operating model for an AI-enabled legal department, including workflows, roles, escalation paths, metrics, and continuous improvement loops Partner with Legal leadership to identify the highest-value opportunities to reduce manual work, improve cycle times, increase consistency, and give the business faster access to legal support Translate ambiguous legal and business needs into practical systems, workflows, and tools that can scale Legal Technology, AI, and Automation Drive the evaluation, selection, implementation, and adoption of AI-enabled legal technology, automation tools, intake systems, knowledge systems, analytics tools, and other legal operations platforms. Design, build, and maintain workflows with AI and other tools such as Jira for legal request intake, approval routing, and reporting Partner with IT, Security, Finance, Sales, and other stakeholders to integrate legal tools into Olo’s broader technology environment Own the strategy, optimization, and integration of Legal’s technology stack, including the contract lifecycle management system Data, Metrics, and Business Impact Define the metrics to demonstrate Legal’s impact on the business, and build dashboards and reporting for metrics Drive cross-functional projects across Legal Use data to prioritize projects, measure the impact of AI and automation, and continuously improve Legal’s operating model Process, Knowledge, and Change Management Build and maintain SOPs, playbooks, self-service resources, and knowledge systems for recurring legal processes Lead cross-functional legal operations projects from concept through rollout, including stakeholder alignment, requirements gathering, testing, training, adoption, and performance measurement Drive change management for new tools and workflows Manage Legal team knowledge resources in Confluence to ena
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