NetDocuments
LegalTech
LegalInnovationPartnerEMEA
“Legal Innovation Partner - EMEA at NetDocuments. Skills: AI adoption, transformation, client retention, revenue generation, strategic client relationships, AI transformation engagement model, thought leadership in legal AI adoption and firm innovation strategy. Own the strategy, structure, and performance of the Legal Innovation Partner team. Drive AI adoption, transformation, and long-term retention with strategic law firm and legal department clients”
What You'll Achieve.
drive AI adoption, transformation, and long-term retention; renewal and expansion of a significant portion of NetDocuments' enterprise ARR; Define and continuously refine the firm's AI transformation engagement model — from initial diagnostic through adoption milestones and renewal; Define and monitor success metrics for the LIP team, including NRR, renewal rate, adoption scores, and client satisfaction — and hold the team accountable to them
Industry & Context.
Ability to travel up to 30% to client sites, conferences, and internal team meetings
What They're Looking For.
Must Have
12+ years of experience in legal technology, legal operations, enterprise customer success, or a combination thereof, at least 4 years in a leadership role, Deep understanding of law firm operations, legal department workflows, and the current state of AI adoption in the legal industry, Demonstrated track record of owning and growing a book of business in a B2B SaaS or legal technology environment, including direct accountability for renewal and expansion outcomes, Experience building or leading customer success, professional services, or client advisory teams in enterprise technology, executive presence and communication skills, Ability to travel up to 30% to client sites, conferences, and internal team meetings
Nice to Have
JD or equivalent legal industry experience preferred, Prior law firm practice, legal operations leadership, or legal technology experience working with AmLaw 200 firms or large legal departments is a significant advantage, Familiarity with document management systems, legal AI platforms, and the broader LegalTech ecosystem
What You'll Do.
and performance of the Legal Innovation Partner team
and long-term retention with strategic law firm and legal department clients
Own a portfolio of strategic client relationships at the Sr. Director level
Personally driving renewal
and executive-level engagement with firm leadership
and innovation partners
Define and continuously refine the firm's AI transformation engagement model — from initial diagnostic through adoption milestones and renewal
Represent NetDocuments at industry conferences
client advisory boards
and legal technology forums as a thought leader
and retain top Legal Innovation Partner talent
Define and monitor success metrics for the LIP team
and client satisfaction — and hold the team accountable to them
Other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with the VP of Customer Success, Sales, and Revenue Operations to forecast and manage the renewal pipeline, identify expansion opportunities, and escalate at-risk accounts proactively; Partner with Legal Solutions Directors and the broader Customer Success organization to ensure seamless coordination across client-facing functions; building a team that can command credibility in conversations with law firm management committees and C-suite legal technology leaders; supportive peers and leadership working together to achieve our goals as a unified team
Communication Scope
executive presence and communication skills; comfortable presenting to a firm's Management Committee; workshopping an adoption roadmap with a legal technology manager
Process & Methodology
building the playbook for how NetDocuments partners with firms navigating AI transformation, lead that motion personally with a portfolio of the firm's most complex, highest-value relationships, workshopping an adoption roadmap with a legal technology manager
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