NetDocuments
LegalTech
LegalInnovationPartner-APAC
Neural analysis suggests this role is
optimal for Senior candidates.
“Legal Innovation Partner - APAC at NetDocuments. Skills: AI adoption, transformation, renewal, expansion, client relationship management. Lead and develop the Legal Innovation Partner team, setting performance expectations, career development frameworks, and a culture of client-first excellence. Own a portfolio of strategic client relationships at the Sr. Director level, personally driving renewal, expansion, and executive-level engagement with firm leadership, CIOs, and innovation partners”
What You'll Achieve.
drive AI adoption, transformation, and long-term retention; renewal and expansion of a significant portion of NetDocuments' enterprise ARR; NRR, renewal rate, adoption scores, and client satisfaction
Industry & Context.
Ability to travel up to 30% to client sites, conferences, and internal team meetings
What They're Looking For.
Must Have
12+ years of experience in legal technology, legal operations, enterprise customer success, or a combination thereof, at least 4 years in a leadership role, Deep understanding of law firm operations, legal department workflows, and the current state of AI adoption in the legal industry, Demonstrated track record of owning and growing a book of business in a B2B SaaS or legal technology environment, including direct accountability for renewal and expansion outcomes, Experience building or leading customer success, professional services, or client advisory teams in enterprise technology, executive presence and communication skills, Ability to travel up to 30% to client sites, conferences, and internal team meetings
Nice to Have
JD or equivalent legal industry experience preferred, Prior law firm practice, legal operations leadership, or legal technology experience working with AmLaw 200 firms or large legal departments is a significant advantage, Familiarity with document management systems, legal AI platforms, and the broader LegalTech ecosystem
What You'll Do.
Lead and develop the Legal Innovation Partner team
setting performance expectations
career development frameworks
and a culture of client-first excellence
Own a portfolio of strategic client relationships at the Sr. Director level
personally driving renewal
and executive-level engagement with firm leadership
and innovation partners
Define and continuously refine the firm's AI transformation engagement model — from initial diagnostic through adoption milestones and renewal — in partnership with Product
Collaborate with the VP of Customer Success
and Revenue Operations to forecast and manage the renewal pipeline
identify expansion opportunities
and escalate at-risk accounts proactively
Represent NetDocuments at industry conferences
client advisory boards
and legal technology forums as a thought leader in legal AI adoption and firm innovation strategy
Partner with Legal Solutions Directors and the broader Customer Success organization to ensure seamless coordination across client-facing functions
and retain top Legal Innovation Partner talent
with a specific focus on building a team that can command credibility in conversations with law firm management committees and C-suite legal technology leaders
Define and monitor success metrics for the LIP team
and client satisfaction — and hold the team accountable to them
Other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with the VP of Customer Success, Sales, and Revenue Operations to forecast and manage the renewal pipeline, identify expansion opportunities, and escalate at-risk accounts proactively; Partner with Legal Solutions Directors and the broader Customer Success organization to ensure seamless coordination across client-facing functions; working together to achieve our goals as a unified team
Communication Scope
executive presence and communication skills; comfortable presenting to a firm's Management Committee; workshopping an adoption roadmap with a legal technology manager
Process & Methodology
AI transformation engagement model — from initial diagnostic through adoption milestones and renewal
Full Job Description
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace Innovation 2025 Remote Work 2024 Technology Industry NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work
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