LegalAssistant

About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Hi! I'm Dessa, Associate General Counsel here at Customer.io. We're hiring a Legal Assistant to help our growing Legal team operate at its best. This is a role for someone who loves bringing structure to fast-moving environments — the kind of person who sees a messy folder system and genuinely wants to fix it, who gets excited about finding a better way to route a contract, and who looks at AI tools as a competitive advantage rather than a novelty. You'll work closely with Legal, Sales, RevOps, and Finance to keep core legal workflows running smoothly, while helping us push the boundaries of how a modern legal team operates. We're a small but ambitious team, and the work you do here will have real, visible impact from day one. What we value Own it — You take initiative, follow through, and hold yourself accountable. Whether it's a filing deadline or a process improvement, you don't let things fall through the cracks. Build, don't just maintain — You're always looking for a better way. You see process gaps as opportunities, not someone else's problem. Use AI like it's your job — Because it is. We expect you to actively experiment with AI tools, identify new use cases, and help us reduce manual work across the team. Collaborate across boundaries — You communicate clearly and work well with people outside the Legal team, whether that's RevOps, Finance, or a Sales rep who needs a contract update. Earn trust through the details — You're precise, consistent, and reliable. The Legal team depends on you to keep information accurate and accessible. What you'll do Legal Administrative Support Triage and respond to inbound Legal reques