Avanath
Property Management
LeasingSpecialist
“Leasing Specialist at Avanath. Skills: Leasing, Sales, Customer relations. Lease apartments. Market properties”
Industry & Context.
Physical demands
What They're Looking For.
Must Have
2+ years sales experience, 2+ years customer relations experience
Nice to Have
Low-income housing experience, Tax credit experience, Bilingual (English Spanish)
What You'll Do.
Maintain positive resident relations
Create sense of community
Go extra mile for residents
Build relationships within communities
Adopt collaborative approach
Demonstrate open attitude
Resolve resident concerns
Resolve staff concerns
Demonstrate professional approach
Support success of Avanath
Ensure residents feel seen
Ensure residents feel heard
Ensure residents feel valued
Provide exceptional customer service
Update availability report
Process applications for approvals
Ensure apartment is ready
Follow up on prospects
Attempt to close sale
Refer prospects to sister communities
Secure new resident signature
Distribute renewal notices
Follow up on renewal notices
Accept rental payments
Input information on Yardi System
Maintain current resident files
Distribute company notices
Distribute community notices
Maintain commission records
Assist management team
Implement policies of community
Receive telephone calls
Receive in-person visits
Listen to resident requests
Listen to resident concerns
Listen to resident comments
Complete maintenance service requests
Inform maintenance team
Answer resident questions
Follow up on resident matters
Contact residents with completed Service Requests
Maintain open communication with Community Manager
Maintain open communication with Maintenance Supervisor
Contribute to cleanliness of community
Contribute to curb appeal of community
Assist in planning resident events
Attend resident events
Participate as host for resident events
Conduct business in accordance with company policies
Conduct business in accordance with procedures
Conduct business in accordance with Fair Housing
Conduct business in accordance with ADA
Manage compliance file maintenance
How You'll Work.
Team & Collaboration
Collaborative approach; Work with maintenance team; Open communication with Manager; Open communication with Supervisor
Communication Scope
Active listening
Applying for this Leasing Specialist role?
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