Boom
Real Estate
LeasingOperationsLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Leasing Operations Lead at Boom. Skills: Leasing operations, Applicant processing, Process documentation. Manage end-to-end application review. Collect documents”
Industry & Context.
What They're Looking For.
Must Have
3+ years residential leasing, 3+ years applicant operations, 3+ years property management role, Hands-on income documentation review, Make qualification decisions, Working knowledge fair housing laws, Working knowledge FCRA requirements, Working knowledge adverse action procedures, Written communication skills, Manage multiple open applications, Manage partner relationships, Comfortable in fast-moving startup environment, Building the process
Nice to Have
Experience with property management software
What You'll Do.
Manage end-to-end application review
Provide final decision guidance
Issue conditional approvals
Serve as operational point of contact
Address leasing-related questions
Document decision trees
Create communication templates
Track time-to-decision
Track document completion rates
Track approval ratios
Identify areas for improvement
Translate operational learnings
Develop scalable tooling
How You'll Work.
Team & Collaboration
Cross-functional partnership; Collaborate with product teams; Collaborate with engineering teams
Communication Scope
Applicant-facing messages; Partner-facing messages
Full Job Description
ABOUT THE JOB OUR MISSION Boom https://www.boompay.app/ is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting and rent payment reporting, supported by integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting https://www.linkedin.com/in/robwhiting/ (ex-BCG, Rubicon). It’s backed by investors such as Starting Line https://www.startingline.vc/, Clocktower Ventures https://www.clocktowerventures.com/, Mischief VC https://www.mischief.xyz/ (CEO of Plaid Zach Perret’s fund), Gilgamesh Ventures https://www.gilgameshvc.com/ (Petal co-founders), and angels such as William Hockey (CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman https://www.inman.com/2023/10/30/new-boom-api-to-scale-reporting-of-tenant-payments-to-credit-bureaus/, Business Insider https://www.businessinsider.com/boom-pitch-deck-fintech-credit-builder-seed-2023-6, HousingWire https://www.housingwire.com/articles/rent-reporting-platform-boom-raises-4-5m-in-seed-round/, and more. OPPORTUNITY Boom is looking for a detail-oriented, process-driven Leasing Operations Lead to own the end-to-end applicant experience on behalf of our property management partners. This is a new function at Boom - you'll be the person who builds it. You'll manage the full applicant lifecycle: reviewing income documentation, verifying supporting materials, issuing approval and denial guidance, and communicating with applicants through to a final decision. Along the way, you'll document every step and help us figure out how to do it faster and smarter over time. Who is a good fit: highly organized, comfortable with high-volume applicant workflo
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