Jll
Real Estate
LeasingManager–BuildtoRent(BTR)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Leasing Manager – Build to Rent (BTR) at Jll. Skills: Leasing Support, Maximise Returns, Minimise Vacancy Downtime, Resident Retention Strategies. Provide exceptional leasing support for a premium Build to Rent operation. Uphold brand standards”
What You'll Achieve.
Maximise returns; Minimise vacancy downtime; Support retention strategies; Achieve leasing targets; Achieve conversion metrics; Achieve rental yields; Maximise conversion; Drive engagement, retention, and resident satisfaction; Maximise retention and rental growth; Inform pricing and positioning strategies; Enhance resident experience and retention; Enhance resident satisfaction and engagement; Achievement of leasing revenue and occupancy targets; Maintenance of above-market rental rates; Prospect-to-lease conversion rates; Reduced vacancy and time-to-lease; Positive resident satisfaction and online reputation
Industry & Context.
Assist in resolving escalated leasing-related or resident concerns
Conducting site tours (including weekends as required)
What You'll Do.
Provide exceptional leasing support for a premium Build to Rent operation
Uphold brand standards
Support the leasing process to maximise returns and minimise vacancy downtime
Conduct leasing inspections
Actively engage with residents to support retention strategies
Manage all inbound enquiries (in-person
Respond to initial queries
Manage available stock
Conduct engaging and high-quality site tours
Create and upload rental listings
Maintain and manage the prospect database
Support the preparation of weekly leasing dashboards
Conduct follow-ups with prospects
Record and analyse feedback from site tours
Monitor competitor pricing and market trends
Support the achievement of leasing targets
Liaise with Resident Services and Maintenance teams to coordinate smooth resident move-ins and move-outs
Deliver exceptional customer service
Create memorable and personalised tour experiences
Actively promote community initiatives
Assist with resident inductions
Collaborate with marketing teams on targeted campaigns
Optimise digital channels
Build relationships with corporate clients
Support online reputation management
Ensure all lease documentation complies with relevant residential tenancy legislation and company policies
Support lease renewal processes
Maintain accurate leasing records
Coordinate with internal teams to ensure seamless resident transitions
Conduct regular market analysis
Prepare leasing performance reports
Analyse conversion data
Monitor resident feedback and satisfaction metrics
Track key performance indicators (KPIs)
Provide insights and recommendations
Leverage property amenities in leasing presentations
Ensure show units and common areas are maintained to a high standard
Contribute ideas for amenity programming
Support the implementation of retention strategies
Collaborate with the Community Manager to enhance resident satisfaction and engagement
Assist in resolving escalated leasing-related or resident concerns
Support community events and engagement initiatives
How You'll Work.
Team & Collaboration
Works closely with Resident Services, Marketing, Finance, and Operations teams; Liaise with Resident Services and Maintenance teams; Collaborate with marketing teams; Coordinate with internal teams; Collaborate with the Community Manager
Communication Scope
Respond to initial queries; Conduct engaging and high-quality site tours; Record and analyse feedback from site tours; Deliver exceptional customer service; Create memorable and personalised tour experiences; Actively promote community initiatives; Support online reputation management through proactive engagement and review responses; Provide insights and recommendations
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **POSITION OVERVIEW** Provide exceptional leasing support for a premium Build to Rent operation whilst upholding the brand standards established for the asset. You will play a critical role in supporting the leasing process to maximise returns and minimise vacancy downtime, including conducting leasing inspections and actively engaging with residents to support retention strategies. This role reports to the Senior Leasing Manager and works closely with Resident Services, Marketing, Finance, and Operations teams. **KEY RESPONSIBILITIES** LEASING: * Assist the Senior Leasing Manager in mobilising a brand-new Build to Rent asset with 443 apartments. * Manage all inbound enquiries, including in-person, phone, and email enquiries. * Respond to initial queries, manage available stock, and schedule site tours for prospective residents. * Conduct engaging and high-quality site tours (including weekends as required). * Assist in the creation and uploading of rental listings across required online platforms. * Maintain and manage the prospect database to ensure accuracy, completeness, and effective segmentation. * Support the preparation of weekly leasing dashboards, including enquiry volumes, inspections, and applications received. * Conduct follow-ups with prospects to improve conversion rates and maintain data accuracy. * Record and analyse feedback from site tours to improve conversion and inform retention strategie
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