Bozzuto
Property Management
LeasingManager
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“Leasing Manager at Bozzuto. Skills: Sales, Leasing, Customer service. Achieve and exceed monthly sales quotas. Contribute to meeting property's resident retention goal”
What You'll Achieve.
Achieve and exceed monthly sales quotas; Meet property's targeted resident retention goal; Generate revenue for properties; Reach leasing goals
Industry & Context.
Resolve customer issues; Resolve resident concerns
Work weekends, Three weekends per month
What They're Looking For.
Must Have
4 year college degree or equivalent relevant experience, Previous Leasing experience in the multi-family industry, 1-3 years of business to consumer sales experience, 1-3 years of phone sales experience, 1-3 years of customer service experience
Nice to Have
Industry experience highly desired, A customer-focused mentality, Sales aptitude
What You'll Do.
Achieve and exceed monthly sales quotas
Contribute to meeting property's resident retention goal
Provide remarkable customer service
Lead sales and marketing team
Generate revenue for properties
Motivate sales and service team
Train sales and service team
Conduct 3 follow ups per lead
Follow up with phone call to every prospect
Take place follow up via e-mail
Maintain a closing ratio of 30%
Generate a minimum of one outreach event weekly
Work with marketing team to coordinate branding
Leverage Bozzuto product and people
Articulate the value proposition
Deliver a positive and consistent in person experience
Set up monthly meetings with local employers
Provide packets of information about community
Cultivate partnership-marketing opportunities
Update property Facebook page
Shop all competition quarterly
Review monthly market surveys
Complete weekly competitive set survey
Report all property deficiencies
Respond to work order requests
Follow up on work order requests
Close work order requests
Ensure lease paperwork is accurate
Complete administrative duties
Deliver timely and remarkable customer service to residents
Attend resident social events
Interact with constituents in a professional and courteous
Remain calm and friendly when resolving customer issues
Remain calm and friendly when interacting with upset
Vigorously resolve resident concerns and issues
Communicate resident concerns and issues
Take two days off during the week
How You'll Work.
Team & Collaboration
Work with Bozzuto's marketing team
Communication Scope
Value proposition articulation
Full Job Description
At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members. Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary. Primary Responsibilities: You are responsible for achieving and exceeding monthly sales quotas and contributes to meeting the property’s targeted resident retention goal by providing remarkable customer service. You will lead the Sales and Marketing Associate team to generate revenue for properties through sales and renewal activity. As a Leasing Manager, your primary responsibilities include: Generate new leases and achieve monthly sales quotas Motivate, train and lead sales and service team to reach leasing goals Conduct 3 follow ups per lead with a conversion ratio of 8% to onsite appointments. Follow up with a phone call to every prospect within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours. Maintain a closing ratio of 30%. Generate a minimum of one outreach event weekly. Work with Bozzuto’s marketing team to coordinate overall company branding. Know competitors and be able to leverage the Bozzuto product and people as a differentiation in the marketplace Proficiently articulate the value proposition of the property. Deliver a positive and consistent in person experience with all prospective customers. Set up monthly meetings wi
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