Cortland
Multifamily
LeasingHubAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Leasing Hub Associate at Cortland. Skills: Sales, Customer service. Create energy and excitement. Uncover resident needs”
Industry & Context.
What They're Looking For.
Must Have
2+ years customer service experience, English or bilingual fluency, Excellent presentation skills, Excellent written skills, Excellent verbal skills, Computer skills, Typing skills
Nice to Have
Sales experience preferred, OneSite L2L proficiency preferred
What You'll Do.
Create energy and excitement
Uncover resident needs
Match needs with apartment homes
Represent Cortland to residents
Advise tenants of features
Advise tenants of benefits
Advise tenants of pricing
Advise tenants of amenities
Grow understanding of Cortland
Receive incoming calls
Receive incoming emails
Receive incoming text messages
Generate new appointments
Foster positive relationship with residents
Foster positive relationship with onsite teams
Foster positive relationship with peers
How You'll Work.
Team & Collaboration
Onsite leasing teams; Peers
Communication Scope
Presentation skills; Written skills; Verbal skills
Full Job Description
At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview THIS IN NOT A COMMUNITY BASED LEASING CONSULTANT ROLE. As a Leasing Hub Associate, you help create energy and excitement around Cortland’s communities for future residents. You uncover their needs and match those needs with the perfect apartment home. The Brand Representative Market Cortland to future residents getting them excited to learn more about our communities, culture, vision, and value proposition. Advise prospective tenants of the features, benefits, pricing, and amenities of each individual community as a result of your in-depth market and community knowledge Continually grow your skill set and understanding of Cortland thru participation in customized training and site visits The Communicator Nurture new leads from RealPage for the onsite leasing teams by receiving incoming calls, emails and text messages Leverage your outbound sales skills nurture an average of 40-50 leads per day and generate new appointments at all of our communities Foster an ongoing positive relationship with residents, onsite leasing teams and peers Qualifications Stellar 2+ years of customer service experience – preferably in sales experience Demonstrated English or bilingual fluency Excellent presentation, written, and verbal skills Strong computer and typing skills Proficient in OneSite software; L2L preferred About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, devel
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