Roche
LearningSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Learning Specialist at Roche. Skills: Learning system administration, Customer service, Reporting. Perform training & learning administrative tasks. Perform training & learning organizational tasks”
What You'll Achieve.
Ensure end-to-end process completion; Ensure Roche People Practices work for the business; Contribute to customer experience directly; Ensure ongoing service delivery effectiveness
Industry & Context.
Problem-solving skills; Troubleshooting
What They're Looking For.
Must Have
1-3 years of experience in HR personnel administrative or service delivery or customer service, Accuracy in record keeping, Focus, Accountability, Capability to multitask, Handle complex cases, Customer centricity, End-to-end accountability, Problem-solving skills, Growth & agile mindset in ambiguous situations, Multi-cultural acceptance, Ability to work in a fast-paced and changing environment, Fluent in written and spoken English
What You'll Do.
Perform training & learning administrative tasks
Perform training & learning organizational tasks
Provide insight on Learning system
Provide Tier 2 support on Learning system
Administer Learning Catalog
Update Learning Catalog
Manage course enrollments
Follow-up on attendance
Prepare Training-related reports
Provide status updates
Functionality testing of new LMS
Advise business with system
Advise business with testing
Advise business with Learning processes
Support business with system
Support business with testing
Support business with Learning processes
Provide customer service on Training activities
Develop key stakeholder relationships
Build relationships with colleagues
Build relationships with customers
How You'll Work.
Team & Collaboration
Develop and manage key stakeholder relationships; Build relationships with other colleagues within the GLS organization; Build relationships with customers; Cooperate, debate, make decisions, celebrate successes and have fun as a team
Communication Scope
Fluent in written and spoken English
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position _The **Global Learning Services teams** focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business._ **The Opportunity** As a **Learning Specialist** you are part of a global, international team and contribute to customer experience directly. Your key responsibilities are performing complete, stringent and timely **Training & Learning** related administrative and organizational tasks in area and understanding its linkage to Personnel Administration and Organizational Management. * **Providing** insight, Tier 2 support and explanation on Learning system (Cornerstone), administering and updating Learning Catalog * **Managing** course enrollments for learners, managing invitations, registrations, reminders and follow-up on courses and attendance * **Preparing and providing **various Training-related reports and status updates for HR professionals and Training Owners * **Functionality testing** of new learning management system and a**dvising and supporting** business with system / testing / Learning processes * **Providing** customer service on T
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