Amazon Road Transport Spain, S.L.U.
Administrative Support, Fulfillment Center, fulfillment ops
LearningQualityCoordinator
“Learning Quality Coordinator at Amazon Road Transport Spain, S.L.U.. Skills: Process improvement, Quality assurance, Content management. Lead defect reduction calls. Review trends”
What You'll Achieve.
Ongoing defect reduction; Achieve operational excellence; Drive continuous improvements; New joiners quality performance
Industry & Context.
Problem solving; Root cause analysis; Systemic defect analysis
What They're Looking For.
Must Have
MS Office suite proficiency, Advanced English proficiency (C1 CEFR)
Nice to Have
Root cause analysis tools experience, Experience delivering training, Willingness to work in different areas, Very organized, Handle multiple and changing projects/priorities, Solid computer literacy, Manage Excel data reports, Manage performance metrics
What You'll Do.
Lead defect reduction calls
Identify gaps in trainings
Identify gaps in processes
Identify gaps in tools
Define corrective actions
Define preventive actions
Prepare weekly reports
Share defect data information
Share ongoing actions information
Share new joiner quality performance
Lead adoption of Policy 2.0
Optimize Policy 2.0 platform
Manage folder hierarchies
Manage user permissions
Manage SIM administration
Provide training sessions
Maintain updated SOPs
Ensure system effectiveness
Improve learning experience
Support SOPs audit plan
Ensure SOPs are up to date
How You'll Work.
Team & Collaboration
Central Operations functions; Central Operations managers; Trans Forecasting managers; Capacity Planning managers
Communication Scope
Reporting
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