SimplePractice
Health Tech
LearningOperationsSpecialist—Contractor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Learning Operations Specialist — Contractor at SimplePractice. Skills: LMS administration, Learning operations, Process documentation, Data analysis. Administer Sana LMS. Maintain Sana LMS”
What You'll Achieve.
Ensure smooth phase launches; Refine and optimize systems; Eliminate manual report pulls
Industry & Context.
Troubleshooting; Issue resolution
What They're Looking For.
Must Have
Demonstrated expertise in learning operations, Demonstrated expertise in LMS administration, Deep technical proficiency in LMS platforms, Proven ability to build systems, Proven ability to surface data-driven recommendations, Client-focused approach to inquiry management, Client-focused approach to issue resolution, Experience creating and maintaining process documentation, Experience creating and maintaining SOPs, Ability to deliver independently
Nice to Have
Experience applying AI tools, Experience with Sana LMS, Experience with HRIS integrations, Experience managing third-party courseware integrations, Experience managing vendor relationships, Experience supporting program logistics, Experience supporting enrollment operations, Experience supporting learning program launches, Experience defining launch metrics, Experience building reporting dashboards, Experience building data visualizations
What You'll Do.
Configure courses in Sana
Manage learner access in Sana
Manage groups in Sana
Publish content in Sana
Monitor learner data feeds
Validate learner data feeds
Configure automations
Troubleshoot LMS issues
Recommend key metrics
Build reporting dashboards
Maintain reporting dashboards
Create dashboards for survey results
Collect training data
Consolidate training data
Incorporate training data into Sana
Manage third-party vendors
Track vendor contracts
Maintain content library
Support program logistics
Coordinate learning programs
Support phased rollouts
Troubleshoot post-launch
Communicate with learners
Recommend iterative improvements
Manage TD communications calendar
Manage production calendar
Coordinate launch support
Create process documentation
Support QA checklist creation
Support content standards creation
Respond to LMS support inquiries
Surface patterns from inquiries
Recommend process improvements
Recommend content improvements
Collaborate with internal teams
Contribute to admin work
Contribute to execution work
Contribute to launch work
Adapt hours and availability
How You'll Work.
Team & Collaboration
Collaborate with IT; Collaborate with People Tech; Collaborate with team leads; Collaborate with Talent Development
Communication Scope
Learner communication
Process & Methodology
Project delivery
Full Job Description
Hours: Up to 35 hours a week Duration: 6 months Schedule: Availability expectations will be mutually agreed upon at engagement start and will generally align with standard business hours Monday through Friday. Additional availability may be requested around program launches and key milestones, subject to mutual agreement between the Company and the contractor. Compensation: $53.50/hour About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work. The Role SimplePractice is seeking an independent contractor with demonstrated expertise in learning operations and LMS administration to support a six-month project engagement with our Talent Development function. This engagement is central to the buildout of our learning ecosystem from the ground up, and will require a contractor who can deliver specialized services across LMS administration, HRIS and courseware integrations, program logistics, reporting, vendor management, and process documentation. The contractor will bring deep technical proficiency in LMS platforms, a proven ability to build systems and surface data-driven recommendations, and a client-focused approach to inquiry management and issue resolution. Experience applying AI tools to accelerate delivery — including drafting communications, building documentation, and identifying patterns in learner data
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