Amazon.com Services LLC
Logistics
LearningManager,AmazonTransportationServices-RelayOperationsCenter
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optimal for Manager candidates.
“Learning Manager, Amazon Transportation Services - Relay Operations Center at Amazon.com Services LLC. Skills: Operations management, Process improvement, Team leadership. Manage daily operations. Lead and develop operations teams”
What You'll Achieve.
Improve operational efficiency; Enhance team performance; Meet operational targets
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years of experience in operations management, Bachelor's degree or equivalent experience, Experience managing large teams, Experience in a high-volume operational environment, Experience with process improvement methodologies
Nice to Have
Master's degree in a related field, Experience with transportation or logistics operations, Experience with workforce management tools
What You'll Do.
Manage daily operations
Lead and develop operations teams
Drive operational excellence
Implement process improvements
Monitor and analyze operational metrics
Ensure adherence to operational standards
Manage operational budgets
Collaborate with cross-functional teams
Develop and implement training programs
Manage vendor relationships
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholder management
Communication Scope
Performance reporting
Process & Methodology
Process improvement methodologies
Full Job Description
**This role will be located in Tempe, Arizona. The Sr. Learning Manager (LM) is an active member of the Relay Operations Center (ROC) Leadership Team, driving and supporting site performance and network initiatives. The Sr. Learning Manager (LM) actively leads a team of managers and trainers including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, HR and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the ROC including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards. Key job responsibilities • Maintains proficiency, development, and compliance trainings, ensuring targeted metrics are achieved or exceeded • Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance • Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners • Effectively contributes to the operational strategy, including both financial and learning inputs/outputs • Uses available data and tools to analyze and construct strategic plans which maintain and/or improve associate and leader performance • Continuous Improvement subject matter expert • Ensures processes and changes are communicated and that teams are prepared for implementation and adoption • Simplifies complex information to construct executable plans • Effectively composes verbal and written communication and identifies the appropriate forum for each Basic Qualifications: - 5+ years of program or project management experience - Experience using data and me
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