Syneos Health
Life Sciences
LearningManagementSystem(LMS)Administrator
“Learning Management System (LMS) Administrator at Syneos Health. Skills: LMS Administration, System Support, Problem Solving. Administer Learning Management System (LMS). Ensure employees access training”
What You'll Achieve.
Ensure employees are able to access, navigate, complete and document training activities; Ensure the LMS materials meet the needs of the end-users; Ensure efficient functionality of resources
Industry & Context.
High level of problem solving skills; Enterprising, diplomatic and proactive at solving problems; Research and resolve LMS functionality issues; Identifies technical bugs and other system issues and resolves or escalates as appropriate; Assists users in resolving problems encountered in the LMS environments
Minimal travel may be required (up to 10%)
What They're Looking For.
Must Have
B.A.S degree in information technology, business, human resources related field, or equivalent education and experience, Effective oral and written communication skills, Excellent interpersonal skills, Customer service orientation, Basic knowledge of tools such as HTML, streaming audio, video, compression methods, file types and formats, Enterprising, diplomatic and proactive at solving problems, High level of problem solving skills, Excellent organizational skills, Ability to interpret system needs and construct system processes, Ability to manage and meet deadlines, Proven ability to continually adapt and learn new procedures and software programs, Knowledge of Web based instruction
Nice to Have
Prior LMS experience, SumTotal and/or Cornerstone experience
What You'll Do.
Administer Learning Management System (LMS)
Ensure employees access training
Support learning platform and assets
Gather system requirements
Resolve LMS functionality issues
Make recommendations for improvements
Assist with learning activity administration
Identify technical bugs
Assist users with LMS problems
Advise on LMS formatting
Provide reports for audits
Provide quality control
Work with external vendors
How You'll Work.
Team & Collaboration
Works with various stakeholders; Consults with training and development specialists; Works closely with external vendors
Communication Scope
Effective oral and written communication skills; Excellent interpersonal skills
Process & Methodology
Ability to manage and meet deadlines
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