Ingram Content Group
Content Services
Learning&DevelopmentManager(Operations)
Neural analysis suggests this role is
optimal for mid candidates.
“Learning & Development Manager (Operations) at Ingram Content Group. Skills: Learning and Development, Employee Enablement, Talent Management, Operations Support. Plan, develop, deliver and evaluate employee enablement initiatives. Support the enablement of assigned client groups”
What You'll Achieve.
Improve employee experience; Drive internal L&D process improvements; Increase associate or group performance; Demonstrate effectiveness and return on investment of instructional programs
Industry & Context.
Process improvement; Continuous improvement techniques
Ability to travel up to 25-40%
What They're Looking For.
Must Have
Bachelor’s degree in Instructional Design, Organizational Development, Education, HR, Business or related field, 3 years of experience in identifying role and team competencies, by conducting formal needs/skills gap analysis and HR/Operational data analysis, 3 years of experience in designing, developing, and facilitating training for both people leaders and individual contributors, 1 year of experience measuring impact of instructional programs and generating appropriate metrics to demonstrate effectiveness and return on investment, 1 year experience implementing learning and organizational development processes to increase associate or group performance, including succession planning, change management, career development or other strategic talent or performance management initiatives OR process mapping, process improvement, and continuous improvement techniques such as Lean Manufacturing/Six Sigma
Nice to Have
Experience working in or supporting an operations or manufacturing environment, 2-3 years preferred, Experience developing training programs or content for exempt or non-exempt Operations Associates to drive process improvement within an operations environment, Experience facilitating Instructor Led technical and soft skills training programs, Experience using a LMS system, written and verbal communication skills, and experience directly supporting HR Managers and Plant leadership within a facility
What You'll Do.
deliver and evaluate employee enablement initiatives
Support the enablement of assigned client groups
and impact measurement strategy for Learning and Talent Management portfolio
Facilitate existing employee enablement solutions
Support the development of new solutions
Consult with HR or client groups on learning and/or organizational development initiatives
Conduct formal needs and gap analysis
Analyze data to determine learning needs
Assess role and team competencies and performance gaps
Recommend and implement targeted learning and organizational development solutions
develop and deliver instructor-led learning initiatives
Measure impact of instructional programs and generate appropriate metrics
Support in the design development
and implementation of On the Job (OTJ) technical training content
Review and provide improvement recommendations on learning development processes
How You'll Work.
Team & Collaboration
Works closely with the L&D team and assigned client group; Works with client group and cross-functional teams; Directly supporting HR Managers and Plant leadership
Communication Scope
Written communication skills; Verbal communication skills
Full Job Description
[Ingram Content Group (ICG)](http://www.ingramcontent.com) is hiring for a Learning & Development Manager to contribute to our team in LaVergne, TN just outside Nashville. The ideal candidate will have experience supporting an Operations environment. The Learning and Development (L&D) Manager plans, develops, delivers and evaluates employee enablement initiatives across the organization. Supports the enablement of the assigned client group which includes owning the design, development, management, and impact measurement strategy for their Learning and Talent Management portfolio. Facilitates existing employee enablement solutions while also supporting the development of new solutions as needed. Works closely with the L&D team and assigned client group to ensure alignment to the highest value employee enablement opportunities to not only improve their employee experience, but to also drive internal L&D process improvements. Works with client group and cross-functional teams on Learning & Talent Management process optimization while also developing and facilitating content that supports improvement in workflow efficiency, leadership effectiveness, and operational cost reduction. At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding,
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