Ingram Content Group
Content Services
Learning&DevelopmentManager(Operations)
Neural analysis suggests this role is
optimal for mid candidates.
“Learning & Development Manager (Operations) at Ingram Content Group. Skills: Learning and Development, Employee Enablement, Training Design and Delivery, Needs Analysis, Impact Measurement. Plans, develops, delivers and evaluates employee enablement initiatives across the organization. Supports the enablement of the assigned client group which includes owning the design, development, management, and impact measurement strategy for their Learning and Talent Management portfolio”
What You'll Achieve.
improve their employee experience; drive internal L&D process improvements; increase associate or group performance; demonstrate effectiveness and return on investment of instructional programs; drive process improvement within an operations environment; increase individual or team performance
Industry & Context.
process improvement; continuous improvement techniques
Ability to travel up to 25-40%
What They're Looking For.
Must Have
Bachelor’s degree in Instructional Design, Organizational Development, Education, HR, Business or related field, 3 years of experience in identifying role and team competencies, by conducting formal needs/skills gap analysis and HR/Operational data analysis, 3 years of experience in designing, developing, and facilitating training for both people leaders and individual contributors, 1 year of experience measuring impact of instructional programs and generating appropriate metrics to demonstrate effectiveness and return on investment, 1 year experience implementing learning and organizational development processes to increase associate or group performance, including succession planning, change management, career development or other strategic talent or performance management initiatives OR process mapping, process improvement, and continuous improvement techniques such as Lean Manufacturing/Six Sigma
Nice to Have
Experience working in or supporting an operations or manufacturing environment, 2-3 years preferred, Experience developing training programs or content for exempt or non-exempt Operations Associates to drive process improvement within an operations environment, Experience facilitating Instructor Led technical and soft skills training programs, Experience using a LMS system, written and verbal communication skills, and experience directly supporting HR Managers and Plant leadership within a facility
What You'll Do.
delivers and evaluates employee enablement initiatives across the organization
Supports the enablement of the assigned client group which includes owning the design
and impact measurement strategy for their Learning and Talent Management portfolio
Facilitates existing employee enablement solutions
Supports the development of new solutions as needed
Works with client group and cross-functional teams on Learning & Talent Management process optimization
Develops and facilitates content that supports improvement in workflow efficiency
leadership effectiveness
and operational cost reduction
Consults with HR or with client groups on learning and/or organizational development initiatives designed to increase individual or team performance
Conducts formal needs and gap analysis and analyzes data to determine learning needs
Works closely with client groups to identify and assess role and team competencies and performance gaps
Recommends and implements targeted learning and organizational development solutions
develops and delivers instructor-led learning initiatives for both people leaders and individual contributors
Measures impact of instructional programs and generates appropriate metrics to demonstrate effectiveness and return on investment
Supports in the design development
and implementation of On the Job (OTJ) technical training content to meet client needs and fill performance gaps
Reviews and provides improvement recommendations on all learning development processes to include but not limited to succession planning
process mapping/improvement
and strategic talent development
How You'll Work.
Team & Collaboration
Works closely with the L&D team and assigned client group; Works with client group and cross-functional teams; directly supporting HR Managers and Plant leadership within a facility
Communication Scope
written and verbal communication skills
Full Job Description
[Ingram Content Group (ICG)](http://www.ingramcontent.com) is hiring for a Learning & Development Manager to contribute to our team in LaVergne, TN just outside Nashville. The ideal candidate will have experience supporting an Operations environment. The Learning and Development (L&D) Manager plans, develops, delivers and evaluates employee enablement initiatives across the organization. Supports the enablement of the assigned client group which includes owning the design, development, management, and impact measurement strategy for their Learning and Talent Management portfolio. Facilitates existing employee enablement solutions while also supporting the development of new solutions as needed. Works closely with the L&D team and assigned client group to ensure alignment to the highest value employee enablement opportunities to not only improve their employee experience, but to also drive internal L&D process improvements. Works with client group and cross-functional teams on Learning & Talent Management process optimization while also developing and facilitating content that supports improvement in workflow efficiency, leadership effectiveness, and operational cost reduction. At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding,
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