Learning&DevelopmentConsultant(Telesales)

### **Learning & Development Consultant (Telesales)** **12 months fixed term contract** **On-site** Lindrick Way, United Kingdom Reporting into the Customer Service Excellence Manager **A quick look at the role.** The L&D Consultant will be responsible for creating and delivering a programme of soft skills and systems training to the Telesales teams. This includes supporting induction, in-role development, coaching, and maintaining quality standards. The role will be based in Lindrick Way with occasional travel required to other Biffa sites. **Your core responsibilities** * Design and deliver induction programmes for new starters, ensuring they gain the knowledge, skills, systems understanding, and behaviours required for success. * Work with senior and departmental managers to ensure any training gaps are identified and then provide appropriate training interventions, coaching and support. * Provide operational live coaching to drive performance and support managers to create tailored development and performance plans. * Responsible for developing and maintaining content for training courses and associated documents, including the knowledge hub. * Deliver training on new processes, products, systems, regulatory requirements, and business changes, ensuring colleagues are prepared and compliant. * Receive feedback from stakeholders to identify ways of constantly improving the training materials. Promote a culture of continuous improvement, learning, and accountability. * Support with adoption and maintenance of quality framework and feedback. * Act as a subject matter expert for sales, keeping up to date and fluent in existing and upcoming sales methodologies. **Our essential requirements** * Proven experience and knowledge of Telesales. * Experience of training and/or development of others * Confident with all Microsoft applications including Powerpoint and Excel * Competent using technology and embraces systems and processes * Exceptional communication and stakehol