LearningDesignandCommunityManager

**Location** : Remote, EST or GMT zone preferred **About Sama** [Sama](http://sama.io) is a fast-growing, technology-driven coaching company on a mission to make professional coaching more accessible. We address the $8.8 trillion employee engagement challenge by connecting organisations with world-class executive coaches, building more resilient, high-performing teams from the inside out. **The Role** This is a hands-on, operational role at the intersection of learning design and community building. As a key member of the team, you'll take responsibility for two main areas: the health of our global Coach Community and the learning programs we bring to clients. This role is for you if you're energised by building something, crafting content, designing programs, and addressing the needs of a thriving professional community. You are very organized, as a meaningful portion of your week involves keeping the engine running through diligent record-keeping, data management, and coordination. **Requirements** **What You'll Do** **Coach Community Management (~70%)** Working as part of our Coach Community Department, you'll be the day-to-day manager of our coach community experience, the person coaches turn to, and a key contributor to making Sama the platform of choice for the world's best executive coaches. * Serve as the day-to-day point of contact for coach queries and feedback * Lead coach onboardings * Design and run a calendar of webinars, events, and communication touchpoints that foster genuine connection and professional growth among our coaches * Maintain detailed, accurate coach records: capabilities, certifications, experience, areas of expertise, matching criteria, and performance data, keeping them current * Monitor coach engagement and performance metrics; identify trends and surface recommendations * Keep coaches informed of product updates and ensure they are aligned with Sama's best practices **Learning Design (~30%)** * Partner with the Growth Team to advis