LearningCoordinator

KPMG has been appointed as the learning services partner to The Skills Academy - an exciting and innovative approach to skills development for the WA public sector workforce. This one sector approach to learning will deliver a comprehensive suite of courses via a new intuitive and modern technology platform to more than 35,000 staff across 56 participating agencies. Developed in partnership with more than 150 subject matter experts from across the WA public sector, 120 courses will be designed specifically for the WA public sector context. Courses will cover a wide range of skills and foundational knowledge required of a modern public sector workforce. Your opportunity In this client facing role, the Learning Coordinator is the first point of contact for Learners, stakeholders, and key client representatives within a Learning Managed Service. This role is responsible for delivering high-quality Learning expertise and frontline support across phone, email and ticketing channels, ensuring enquiries are triaged, resolved, or escalated efficiently and professionally. Please note this is a 12-month fixed term contract. Key Responsibilities: * Answer incoming phone calls via the Skills Academy Contact Centre, adhering to greeting standards. * Process course bookings, rescheduling, and cancellations in accordance with defined policies. * Assist with event coordination including attendee lists, pre-session communications, and logistical queries. * Create, classify, and update tickets accurately on the ticketing platform. * Support password resets, account access issues, and basic troubleshooting. * Contribute to continuous improvement by identifying trends or gaps in service. Key Skills and Experience: * Strong verbal and written communication skills. * Customer service and/or call centre experience * Ability to work in a structured, process-driven environment * Demonstrated ability to manage multiple tasks and prioritise under time pressure. * Basic proficiency in Microsof