Q Express Documents Transport LLC
Administrative Support, Training, fulfillment ops
LearningAssociate,LearningandDevelopment
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Learning Associate, Learning and Development at Q Express Documents Transport LLC. Coordinate training execution. Evaluate processes and techniques”
Industry & Context.
Willing to work flexible schedules, Willing to work shifts
What They're Looking For.
Must Have
Written and verbal communication, Presentation skills, Microsoft Office proficiency
Nice to Have
Graduate/Post Graduate degree
What You'll Do.
Coordinate training execution
Evaluate processes and techniques
Refine processes and techniques
Assist in driving training plans
Support workforce needs
Act as supervisor for Instructors
Act as supervisor for Peer Trainers
Deliver Instructor training
Deliver observation and coaching
Ensure training records are up to date
Ensure training materials are kept
Deliver training against standard
Provide positive learning experience
Use data to improve learning experience
Analyze data to improve learning experience
Provide feedback to Instructors
Provide feedback to Peer Trainers
Track test and audit completion
Track test and audit responses
Organize Instructor assignments
Monitor cross training for operations
Work with operations on skill matrix
Highlight gaps for critical role training
Support operations with critical role training delivery
Improve processes from feedback
Improve processes from data analysis
Support recruitment of Instructors
Support recruitment of Peer Trainers
Attend meetings when required
Provide information required at meetings
Work in partnership with agency managers
Improve new hire performance
Support AMET level projects
Provide feedback for projects
Provide improvements for projects
How You'll Work.
Team & Collaboration
Work with operations; Partner with agency managers
Communication Scope
Written communication; Verbal communication; Presentation
Full Job Description
The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce. Prerequisite: · Willing to work flexible schedules / shifts · Act as a supervisor for Instructors and Peer Trainers with new hires · Deliver Instructor training, observation and coaching to the AMET standard · Ensure training records are kept up to date through the console · Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience · Use and analyze data on a daily basis to improve NH learning experience · Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance · All tests/ audits are completed and responses are tracked · Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements · Work with operations on a skill matrix to highlight gaps for critical role training · Support operations with the delivery of critical role training · Improve processes from gathering feedback and analyzing data · Support the recruitment of Instructors and Peer Trainers · Attend meetings when required and provide information required · Work in partnership with the agency managers to improve new hire performance · Support AMET level projects with feedback and improvements Basic Qualifications: - Experience with written and verbal communication and presentation - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Preferred Qualifications: - Graduate/Post Graduate Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the appli
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